IT manager and E - commerce assistant Resume - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

IT manager and E - commerce assistant

Responsibilities:

Purchased Confidential PC and Set up Win 10 Pro and subscribe office 365 business plan for all user.
Purchased viper anti-virus license and set up anti-virus software and create SharePoint team site files shared for office.
Set up network with Pfsense firewall and Wifi with ubiquiti AC pro AP.
Purchased Vonage Business cloud IP phone service and created extension, set up Grandsteam IP phone for office.
Lease Kyocera CS356ci and purchased Zebra ZM400 label printer, set up print and scan function for all staffs and provide training for how to print and scan from computer.
Subscribe Shipstation and set up properly base on company requirement (picking slip, label, connect marketplace channel for order import and shipping provider for shipping, create automation rule), provide training for all staffs about how to use Shipstation for daily operation.
Backup Windows server 2016 and quickbook.
Assist daily job for E-commerce ( Ebay, Walmart,Bigcommerce,Groupon Good,Sears, Rakuten), product listing, edit images and website updated.
Subscribe freshdesk and set up ticket system for Customer service department. Provide training for how to use Freshdesk.
Create report from Power BI desktop from Microsoft.

Confidential

IT Help Desk Support

Responsibilities:

Provide IT help desk support for day to day IT operations
Looks for ways to improve customer service levels and IT processes
Monitor and maintain IT infrastructure, including network, systems and security, email, Windows domain, MS Office suite, remote users.
Provide IT training to office staffs.
Implement and support ERP software for office and warehouse staffs.

Confidential

IT Manager

Responsibilities:

Oversees day to day IT operations in Confidential region
Looks for ways to improve customer service levels and IT processes
Monitor and maintain IT infrastructure, including network, systems and security, email.
Responsible for procurement, vendor management and budgeting
Provide technical support and training to colleagues from India and Africa.
Provide technical support and training for Jupiter system in Confidential .
Issue invitation letter for foreign customer and do all admin-relate job (e.g. housing rental, car arrangement, stationery purchasing) in Confidential office, make sure office running well under proper regulation.
Help to do some HR job in Confidential and maintain good relationship with all staff in Confidential office.
Assist account department to remit online bank and make accounting voucher.