Help Desk Resume Harrisburg PA - Hire IT People

Career Summary

Have more than 7 year’s successful experience in solid computer skills, customer service and computer tech support. Recognized strengths in problem-solving and trouble-shooting. Implementing proactive systems and measures, also an effective team manager. Acknowledged as a strong collaborator with the ability to train, motivate and supervise fellow employees. Experienced in developing troubleshooting plans, conduct audits and variance analyses and maintain/update accurate inventories

Technical Abilities

Operating Systems:
Windows OS
Mac OS
Linux
Unix

XP and Windows 7
OS X 10.1 -10.4
Red Hat

Ticketing Software:
Remedy
Service Desk Express/Service Now
Star (service ticketing and resolution)

6.0

Office Software:
Windows Office Suite
Lotus Notes/Domino Server

All
8.5.2

Spyware & Malware:
Working Knowledge of
All removal software

Other:
Citrix
Active Directory
MySQL
IBM Tivoli Enterprise Console
McAfee Endpoint Protection
Postini

Networking:
TCP/IP
LAN
WAN

Confidential, PA (2011-Current)

Position and Responsibilities
My position is Help Desk Agent with the responsibility of assisting and resolving issues clients may have with software and computer hardware.

Assist client with set up of proper software, spyware removal as well as Lotus Notes
Use of Citrix, Lotus Notes, Lotus Domino Server and Active Directory
Keep track of client’s software issues with ticketing software such as Service Desk Express

Confidential, Harrisburg, PA (2009-2011)
Position and Responsibilities
I was working for myself doing computer consulting as well as computer repair.

I would setup small wireless/wired networks.
Install and setup new pc as well as do computer upgrades
Remove malware and do pc tune ups

Confidential, Harrisburg, PA (2008-2009)

Position and Responsibilities
My position was Technology Information System Operation Manager. I managed 7 offices in Pennsylvania and Delaware. Entrusted to troubleshoot PC hardware issues in pre-P.O.S.T., installing/upgrading hardware, Servers and resolve security issues either onsite or remotely.

Quickly and effectively solving issues which were typically associated with hardware failure and removing virus infections both basic and advanced malware.
In charge of purchasing and placing orders of new computer and network equipment as well as negotiating with vendors.
On occasion travel to remote offices for onsite installations and/or repairs.
Create user accounts on Linux Server allowing access into our main office networks.
Use of Remedy Ticketing to track Client issues

Confidential, Harrisburg, PA (2005-2008)

Position and Responsibilities
My position was Counter Intelligence Agent. I effectively solved customer computer challenges. I worked with top industry standards in diagnostic software, network and a wide range of command line virus scanners.

Successfully customize, tune-up, perform data rescue/backup and diagnose potential problems.
Recommend hardware, software, network and data backup solutions for customers including wired and wireless LAN/WAN configurations.
Offer solutions to client’s PC’s, networking and software issues for home or business.
Maintain quality control, client satisfaction records; consistently seeking new ways to improve customer care.

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Help Desk Resume

Harrisburg, PA

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