Systems Admin / Systems Engineer Resume Green Bay, WI. - Hire IT People

SUMMARY

Dedicated, hard - working individual with the intercommunication skills to work at all levels of the organization.
Outstanding motivator and builder of teams. Works well in both team environments and individual assignments.
Technology professional experienced in the insurance and healthcare industries. Successful in meeting new technical challenges and finding solutions to meet the needs of the customer.
Results-oriented self-starter with highly developed problem-solving, decision-making, and managerial skills. Delegates and monitors work to meet and beat deadlines.

TECHNICAL SKILLS

Systems: Windows Server 2016 - 2000, Windows 10 - XP, VMWare eSXI 5.0 - 6.5
Software: Vmware Horizon 6.0 - 7.6, vCenter 5.5 - 6.5, InfoBlox, multiple FTP server applications, Active Directory services, McAfee Enterprise Endpoint Protection / EPO, Sharepoint 2007/2010 administration, Windows DNS/DHCP, numerous ticketing systems (LanDesk, Zendesk, RequestTracker), Box administration, Exchange Administration (2010 / o365)

PROFESSIONAL EXPERIENCE

Systems Admin / Systems Engineer

Confidential, Green Bay, WI.

Responsibilities:

Managed and maintained VDI infrastructure for primary office and collaborated with other VDI administrators to support 4 additional environments
Created solutions for backend printing via Site 2 Site VPN tunnels to VDI desktops
Managed and maintained 200+ servers in primary office (both physical and virtual) and assisted with management of an additional 500+ in ancillary sites.
Led company nation-wide encryption project for all laptops.
Maintain, repair and configure servers, both physical and virtual.
Created and maintained knowledgebase articles for Networking, Systems Engineering team and Support Team.
Served as 2 nd and 3 rd tier support for end user support and systems.
Sharepoint Administration / Infopath on-line form development.
Performed as backup for the Support Team Manager.
Led the testing and training for critical upgrade for proprietary company softwares.

IT Support Specialist

Confidential, Green Bay, WI.

Responsibilities:

Delivered outstanding customer service, with quick and efficient troubleshooting for medical professional field representatives.
Created and modified IRMA facility defaults to meet specific facility preferences.
Achieved working independence with less than one week of training.
Personally handled 50% of total help desk call volume with efficient and accurate ticket tracking.
Provided installation and support for 20+ different software applications to both internal and external sites.
Designed and implemented image scanning and transfer procedures for new project.
Created procedures and policies for help desk.
Responsible for creating and updating problem solutions in a knowledge base.

Help Desk Support

Confidential, Appleton, WI.

Responsibilities:

Provided second level technical support via telephone and remote assistance.
Maintained a high level of customer service satisfaction.
Provided general assessment and troubleshooting of core problems.
Enacted remedy solution and trouble call ticket logging with high degree of accuracy.
Coordinated customer follow-up when necessary.
Evaluated current processes for increased efficiency.