Telephony Engineer Resume

SUMMARY

Dependable and results - driven professional with 15 years of progressive IT & telecommunications experience.
Possess comprehensive knowledge in Cisco UCM, Cisco Unity, Windows Server, Windows Operating Systems, Cisco Telepresence, TMS, and VCS. Proficient in Cisco Collaboration suite: Cisco WebEx Meeting Center, Event Center, and Cisco Jabber. Well versed in supporting Cisco Telepresence Endpoints and infrastructure as well as NICE Engage recording platform.
Dynamic team player and individual performer able to thrive in a fast-paced and schedule-driven environment. Demonstrated ability to organize and prioritize, manage multiple tasks, and accurately follow instructions and procedures. Excited to learn new technologies and try on new responsibilities and roles.
Able to clearly understand problems and find positive solutions by applying advanced analytical and problem-solving skills. Effective at communication with clients and cross-functional technical/ business teams. Flexible and persistent individual with strong personal integrity and work ethic.

PROFESSIONAL EXPERIENCE

Telephony Engineer

Confidential

Responsibilities:

Design, install, and support advanced Cisco-based voice and collaboration networks
As a Technical Lead, planned and spearheaded the implementation of Cisco Collaboration suite that included Cisco WebEx Connect and WebEx Meeting Center with SSO integration for over 3000 employees
Provide support to Cisco Telepresence platform with 300+ endpoints with TMS, consisting of CTS 500, SX20, SX80, MX200G2, and MX300G2; mastered the solution in a 6-months period
Planned and coordinated a $1.5M enterprise conference rooms refresh project across the US, Delivering a seamless end user experience. the project was completed under budget for $650k
Configure, maintain, and troubleshoot Cloud based WebEx collaboration suite “WebEx Meetings, Event center, Jabber”
Serve as an SME for issues related to Unity Connection V 11.5, NICE call recording, and NICE Engage
Perform basic configurations of Active Directory environments (group policies, scripting, permissions) and server infrastructures (mixed virtualized and physical environments)
Instrumental in cutting over 6 CUCM Clusters in multiple states all running UCM 6.1 to a single UCS UCM Cluster running 8.6; also upgraded UCCE and migrated it to a new Virtual environment
Honored with Employee of the Month award twice (June 2017 and August 2018)

Telecommunications Coordinator/ Helpdesk

Confidential

Responsibilities:

Assisted with the oversight, organization, maintenance, and day-to-day operations of wireline, wireless, fulfillment, and recovery communications hardware and services to local and remote employees
Administered over 300 Cisco VoIP phones and deployed 100 new Cisco phones at multiple sites, including initial provisioning, activation, troubleshooting/ diagnosis of future issues, and replacement of devices
Managed remote and local telecommunications inventory, including ordering devices and processing equipment to be returned to inventory
Performed minor script modification in UCCX V. 5 as well as supported Cisco Unity 5.0
Identified ways to reduce costs by analyzing telecommunication bills; delivered $200K a year in savings
Resolved a wide variety of end user problems providing helpdesk support and handling issues with Prime Clinical UNIX system, MS Office, Quadramed Affinity, Cerner Etreby, Onbase, Citrix, Cerner EMR, GFI Fax maker, Blackberry Enterprise Server, FortiGate UTM, etc.