Technical Support Analyst Resume

SUMMARY

A motivated Information System Security specialist, Technical support and cyber security analyst self - starter, processing exceptional troubleshooting skills on network issues, end-user problems, data management, hardware and network security. Demonstrates success in recognizing, tracking, solving, reporting and closing tickets. Courteous in providing professional customer service

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Analyst

Responsibilities:

Provide desktop support for over 1,500 users Firm wide.
Accurately diagnosed, document and resolved issues with hardware, software, mobile device, application, peripheral, citrix remote users
Responsible for creating and terminating user accounts and in Active Directory.
Provide end-user support working with VM (remote citrix and persistent desktop)
Provided support for user's electronic devices (including Blackberry, iPhone, and Android phones, iPads and other Android Tablets)
Responsible for the installation of hardware peripherals and software applications
Supported network printing and adding printers on print servers
Proficient knowledge in providing users with delegate access to other user's calendars and contacts in Outlook 2010
Proficient in providing support for end users using Microsoft Office 2010 and Windows7.
Experienced in working with desktop Faxing through Outlook 2010.
Responsible for adding permissions for users with group policies in Active Directory
Demonstrated professionalism and courtesy with users at all times
Good understanding of the core concepts of IT security along with best practices and understanding of industry trend

Confidential

Office Services Site Manager

Responsibilities:

Analyze complex computer systems to assess vulnerability and risk
Quickly and effectively solve client challenges
Coordinate the repairs and maintenance of office equipment
Coordinate, schedule and set-up videoconferences, webinars and other audio-visual conferences
Maintain various inventories and office equipment
Synchronize and update the office directories, plans and calendars
Used computer-based technologies to locate, access, store and retrieve information (spreadsheets & databases) needed by attorneys and other end-users
Orchestrate monthly report on office service operations