Network and Desktop Support Resume Olathe, KS - Hire IT People

SUMMARY:

To advance my career within the network administration field, providing service and support for Confidential ’s offices and data center. I look forward to gaining additional experience and knowledge as a technology professional. I work well independently, or in a group setting providing all levels of troubleshooting, maintenance, and implementation.

PROFESSIONAL EXPERIENCE

Confidential, Olathe, KS

Network and Desktop Support

Responsibilities:

Provides escalated technology support for over 5000+ users, from the Service Desk
Performs imaging of computers both locally and remotely
Performs quarterly maintenance on datacenter servers
Provides routine support for office server and networking equipment
Maintains close working relationships with local office management and staff
Provides support for Windows Server 2008 R2, 2012 R2, and 2016
Supports multiple endpoint security solutions in support of end user systems
Assisted with multiple acquisitions including on - site implementation and post-implementation support
Well versed in PowerShell and Batch scripting
Assisted with office moves which can include:
Reconfiguring of network equipment
Recabling switches, routers, and Riverbeds
Termination of CAT-5e cable
Provides support for Unified Messaging Solutions including; Skype for Business 2015, Microsoft Exchange 2013 environment, and Office 365 Exchange Online
Power user level knowledge of ServiceNow, as a system of record
Provides support for systems including; Citrix-related applications, Confidential -developed applications, Active Directory environment, SCCM, and CommVault solutions
Basic understanding of VMWare, Cisco switching, and Clarity Connect Systems
Creates documentation for Service Desk and Network Support team

Help Desk Support Staff

Confidential

Responsibilities:

Confidential, Kansas City, MO

Desktop Support Technician

Responsibilities:

Reimage Windows XP/7 machine with Ghost and WIM files
Familiarity with HEAT support tracking system
Remote desktop support for troubleshooting
Troubleshoot hardware/software components for all desktop/laptop workstations used by Hostess
Administering Active Directory including:
Creating new users
Assigning roles for users
Assigning groups with in multiple domains
Assigning groups policies

Confidential, Olathe, KS

Operation Specialist

Responsibilities:

Oversee day to day operations of 200 domestic computer-based testing centers and over 50 international web-based testing centers
Provide daily support to more than 200 end users
Troubleshoot servers, workstations, network equipment, and printers via LANDesk remote desktop software
Migration of end users to MS Office 2010 and workstation from Windows XP to Windows 7
End user support of Outlook 2007/2010
Monitoring of computer-based testing centers via surveillance system for a secure testing environment
Facilitate construction of additional assessment centers for the growth of our computer-based testing network
Conducted training of proctors for newly added assessment centers to provide administration of a variety of certification examinations provided by our company
Liaison between multiple departments within in the company
Configuration of up to 30 workstations, 3 servers, and 3 printers at one time for onsite, on demand testing; all connected on 3 independent networks
Addressed complaints from testing candidates who may have concerns at our test centers; making decisions on how to handle the outcome of those investigations
Primary contact for maintaining departmental SharePoint
Field emails from our clients regarding various questions and requests