OBJECTIVE

• Seeking an opportunity position in a field that I love doing while I can help support my family.

SUMMARY

• Experience in performing IT Service Desk/ Infrastructure administration
• Experience in Windows OS Servers software administration
• Excellent working knowledge of Windows and AS400 operating system - Installation and configuration.
• Experience in Citrix Presentation Server 4.5 + and XenApp administer.
• Experience managing Enterprise SQL System Administration
• Experience designing, installing and configuring virtual machines with VMWare Infrastructure/vCenter technologies.
• Experience with MS Active Directory, SCCM and Big Fix.
• Experience with Windows Scripting, PowerShell, or command line tools (CLI).
• Experience with application packaging and OS deployment tools.
• Hands on experience in Wireless Networking, 10/100/1000 Ethernet, Optical Networking, Switching/Bridging (VLAN, Spanning Tree), VPNs, LAN/WAN, TCP/IP Protocol, IP Addressing and Subnetting, IP Access Lists, Routing Protocols, Cisco Works for Switched Internetworks, Resource Manager Essentials, Cisco Security Management Center (PIX, IDS, and ASA,
• Hands on experience with multiple telecom system including Avaya, Avaya one-x, Cisco Call Manager, and Cisco Unified Messaging
• Microsoft Windows Server 2003.2008. 2012, and 2016 .
• Remote Desktop Management, Microsoft Office, Office 2016,O 365, Skype, MacAfee and Sophos, Network Security and Microsoft exchange server 2003/2007
• Hands on experience with Cisco 2600/3600/4000/7200/7500 series routers, Cisco Catalyst 1900/2900/5000/5500 series switch, Cisco 3550 Multilayer Switch, Cisco PIX Firewall, Dell Workstations and Servers, Printers, Cisco voice gateway.
• Hands on experience with Microsoft Windows Enterprise Server, Small Business Server and Workstation NT through 2008,Microsoft Exchange, Microsoft Office, ISA Server, Citrix XenApp Server
• Programming experience in Visual Basic, Java, SQL, PHP
• Effective interpersonal skills and relationship-building skills.
• Understanding of server architectures, hardware, RAID.
• Experience with running Windows server in virtual or cloud environments.
• Understanding of application & OS security, including monitor, investigating and resolving security issuet.
• Understanding of network protocols (TCP/ IP, UDP), hardware & software network security, name services, load balancing
• Experience with Microsoft Remote Desktop Services (Terminal Services).
• Demonstrated problem analysis and resolution skills.
• Experience with network attached storage devices.
• Strong Analytical and problem-solving abilities.
• Strong Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very good experienced working in a team-oriented, collaborative environment.
• Mobile Iron
• NetMobililty,, RSA tokens, Entrust token.

TECHNICAL SKILLS

• NetApps, Dell Workstations and Servers, Dell Thin Client, HP Proliant Servers, Citrix Server, MS Terminal Server, Cisco Switch, Cisco POE Switch, Cisco Router, Cisco ASA Firewall, Cisco Voice Gateway, Avaya Office 500, Network and telephone cabling, HP & Ricoh Networked Printers/Workstations, Barracuda web and Spam Filter Appliance, INet
• Microsoft Servers up to 2008. 2012. and 2016, Microsoft Exchange servers, Microsoft Sql server 2012, Microsoft Office (all versions including 365), Cisco Call Manager Admin, Net Motion Admin, SafeNet Admin, Global Protect Admin, Citrix Presentation Sever 4.5 plus, Citrix Xenapp, Symantec Backup Exec (formerly Veritas), Websense web filtering, Business intelligence (BI), Blackberry Enterprise servers, AS400

PROFESSIONAL EXPERIENCE

Confidential, Wichita, KS

Desktop Engineer/ System Administrator

Responsibilities:

• Manage and support VMWare and Virtual servers
• Manage and support Windows Servers and Citrix
• Manage GPO, domain OUs and Active Directory Users.
• Manage and setup Onboarding and Offboarding with PowerShell scripts
• Manage and support VoIP phone systems including Avaya and Cisco Call Manager
• Manage Exchange / Skype 2016 Messaging
• Manage and Setup Mobile Devices via Mas360
• Manage and Setup Users Skype and Avaya Voice Mails
• Network Admins to support of Cisco infrastructure management router and switches.
• Manage and support Windows 7 and 10 updates, applications, and patches via Big fix and GPO
• Provide systems administration support to various software and hardware patches and deployments
• Manage and support SEP and Cisco AMP
• Manage and support InfoSec system, firewall, web filter, and spam filter.
• Manage and support MFA Entrust and VPN.
• Manage and setup physical facility access INet badge system
• Manage and support Kace Imaging and Deployment system

Confidential, Wichita, KS

System Administrator

Responsibilities:

• Consult and support Cox’s end users in Technology products and services.
• Windows servers administrating
• Manage domain OU and Active Directory Users.
• Manage Exchange / Messaging
• Manage and Setup Mobile Devices via Mobile Iron Admin
• Manage and Setup Users Voice Mails thru Unity Exchange and Cloud base Unity
• Provide systems administration support to various software and hardware.
• Provide smart hand to Network Admins to support of Cisco infrastructure management router and switches.
• Install and support Desktop including Windows 7 and 10 architecture with imaging, deployment and group policy management
• Install and support Office 5) and Skype 2016.
• Install and support VoIP phone systems including Avaya, Avaya One-X, Cisco Call Manager and Cisco Unified Messaging
• Perform escalation fix break/ repair and support of computers, tablets, and smartphones via escalation.
• Cisco telepresence support
• VPN - Global protect, Cisco, Net Mobility
• Support NOC users with Cisco applications and support.
• Projects with POS, VeriFone Credit cards, and Enginico card readers.

Confidential, Wichita, KS

Senior Technical Support/ Consultant

Responsibilities:

• Consult Customers and Businesses in Technology products and services.
• Support customers in technology service needs from setup to printers to Windows Servers deployment and administrating
• Install and support Desktop including Windows 7 and 10 architecture with imaging, deployment and group policy management
• Install and support such as analog and digital phones to voip phone systems including avaya and cisco.
• Provide onsite EMR and HIS consulting, support, train small to mid-size customers.
• Assist customers with reporting needs to meet federal and state guidelines.
• Provide systems administration support to various Windows servers, VMWare, SQL Server and Citrix.
• Provide setup and support of Cisco infrastructure management routers, switches and firewall.
• Perform fix break/ repair and support of computers, tablet, and smartphones.

Confidential, Wichita, KS

Systems administrator

Responsibilities:

• Perform and support all HelpDesk escalated users’ issues computer technology issues in a corporate environment.
• Perform and support configuration and installation of Vsphere Sever and Client 5.1
• Perform and support configuration and installation of Citrix Licensing Servers and license upgrade.
• Perform and support configuration, administration and overall management of Exchange 2003/2007 environment.
• Perform and support configuration, administration and overall management of Citrix Presentation Server 4.5+
• Perform and support configuration, administration and overall management of XenApp Server 5 to 6.5 with 100plus users.
• Perform and support configuration and administration of Citirx Webinterface and Citrix Online Plugin.
• Perform and support configuration and publication of Citrix Applications.
• Monitor all backups for file, email, and SQL servers performed my team member.
• Install and support all upgrade and test corporate desktop hardware while ensuring optimal performance and associated end user software software products
• Liaise with third-party support and equipment providers as needed
• Support and manage Cisco ASA and VPN access
• Implement and support Barracudas Spam filter.
• Implement and support Blackberry Enterprise Server
• Support policies and procedures for Active Directory Group Policies, security, user and workstation configuration, and patch management of servers
• Manage and support Microsoft Exchange server 2003 and 2008 with 500 Mailboxes.
• Helped with develop, implement and maintain policies, procedure and associated training plans for network resource administration, appropriate use, and disaster recovery.
• Provide level 3 support to end users regarding HIS / EMR software related issue including reporting.

Confidential, Wichita KS

IT Consultant

Responsibilities:

• Worked with business partners to design database schemas to support application data access functions during the design, development and implementation of ACT applications.
• Interact with applications group, technical support and operations to maintain existing applications.
• Ensure database security and integrity is maintained at all times including multiple levels of redundancy and recovery points.
• Perform assessment, monitoring, tuning, performance management, trending, load balancing, and capacity planning of the database environment.
• Follow and refine change control procedures and policies related to the database environment.
• Direct database architecture reviews and participate in code reviews with development teams providing insight for leveraging database capabilities.
• Maintain knowledge base and update personnel on database-related technology development and direction. Interface with vendors for product information, maintenance, and the timely resolution of escalated problems.
• Lead process to refine and implement database construct standards across computing platforms, including naming conventions, performance metrics, patch management, backups, and tools.
• Perform disaster recovery planning, implementation and testing.
• Provide technical support to the network users
• Setup new servers and workstations
• Assumed additional responsibilities as directed.

Confidential, Wichita, KS

Asst. Controller / MIS Director

Responsibilities:

• Support CIO/CFO in all day to day activity
• Provide end user support related to application and hardware related issue
• Perform Windows Servers and AS400 Admin
• Perform asset inventory and asset recovery
• Create access databases and analyzing for reporting and manipulating for automation system
• Support / Administer system including network, hardware and software
• Assign tech support for hardware related issues
• Create documentation
• Assist CFO with financial reports and BI reporting
• Analyze revenue and profitability
• Data mining and reporting for marketing department.