Application Support Engineer Resume New York - Hire IT People

SUMMARY

Passionate automation engineer with exceptional communication and leadership skills. Able to adapt and learn new technologies in fast paced environments. Driven to deliver solutions to complicated problems that are simple and effective in a time sensitive manner. Proven capabilities in wearing multiple hats within an IT organization.

PROFESSIONAL EXPERIENCE

Application Support Engineer

Confidential - New York

Responsibilities:

Founded dedicated operations group at Confidential . Reduced time to resolution of outages by fifty percent. Removed the need for development resources to be spent on operations support. Bridged the gap between business and IT groups within the company. Planed and delivered a scaling, fault tolerant and faster environment for company’s main production environments.
Migrated Confidential ’s production environments to AWS.
Created operational process for deployments.
Provide guidance to development team and CIO on operational and cloud best practices.
Automated nightly backups using AWS Lambda.
Implemented logging and alert solutions and Jenkins.
Created a suite of python scripts to support business users, saving time manually searching through Salesforce.
Continue to lead a development wide CI/CD pipeline project.

Operations Engineer - Shift Lead

Confidential - New York, New York

Responsibilities:

Lead second shift team in charge of operational support for Amelia digital agent. Create automatons to reduce and prevent system down time. Use Ansible to deploy monitoring to new environments after initial provisioning. Provide training and mentoring to L1 operations agents. Serve as escalation point for all issues during second shift operations. Manage alert response and coordinate handover of issues between shifts.
Created a set of Ansible playbooks that reduced deployment time of monitoring by 80%.
Use Ansible and Python to manage access to environments.
Built a suit of Python scripts to automatically update host files.
Use Terraform to manage AWS instance creation and termination.
Created a training plan for new L1 agents.
Lead outage calls and provide analysis to development and business teams.

FX Ops Support

Confidential - New York

Responsibilities:

Optimize and support trade desk applications. Work with global team to ensure trade platform stability and availability. Triage outages and provide root cause analysis to business leaders following outage resolution. Own Disaster Recovery program and testing for New York office.
Created automated jobs using Python 2.5 that saved business analysts 30 hours per week in manual data processing tasks.
Work with FX application development lead to automate in house application reports.
Triage incoming trading system issues.
Coordinate with global offices on issues that could impact regulatory deadlines.

Web Automation Engineer

Confidential

Responsibilities:

Lead an operations team in charge of daily data delivery. Architect new data connection processes for new and existing clients. Work on collaborative projects with development teams to reduce delivery time to clients. Provide subject matter expertise to sales and onboarding teams. Provide continuous training to staff on company best practices for data handling, transmission and on-boarding requirements.
Created bespoke automation’s and was primary support contact for asset managers who did not have in house IT teams.
Automated manual data processing for Reconciliation Team saving 25 hours a week in manual data input.
Increased total number of daily data connections by 120% in two years.
Reduced client on-boarding time by 25% through automation and training.
Created automated script for parsing PDF documents automatically removing the need for manual data input for Reconciliation Team.