OBJECTIVE:

• Looking for opportunities to enhance my skills on IT Infrastructure operations on monitoring - faults/network & Analytics - performance metrics data and log analysis.

SUMMARY

• Architect in end-to-end service availability for COTS monitoring solutions.
• Expertise in deploying, configuring, developing and integrating diverse IBM Netcool product suites with ITSM middleware vendor products.
• Good understanding of business and IT monitoring requirements and implement monitoring solutions On-Prem, IAAS, PAAS, SAAS.
• Event Correlation (grouping / Suppression), Noise reduction, Automated action yielding on ROI.
• SDLC - Development and unit testing through Agile / Waterfall methodology
• CI-CD - Automation of Release Management - Packaging, Load testing, Deployment using Ansible and Jenkins
• Maintain health of the environment by keeping the environment current with upgrades and patches and by troubleshooting and resolving issues with the associated tools.
• Interact with business to gather their requirement and come up with HLD design document
• Build a roadmap and create LLD for implementing new enhancements requests or business requirements.
• Work with various internal customers to identify their monitoring requirements and design solutions to meet those requirements.
• Train/Educate internal IT teams on usage of Monitoring Solutions, coding & architectural best practices.
• Provide leadership and technical guidance in project management, planning, task definition, estimation, reporting, scheduling, and workflow.
• Direct, review and validate the work of more junior engineers, Serving as subject Matter Expert for requirements within areas of monitoring tools.
• ConocoPhillips - Successfully Completed POC on ITNM 4.2 lead to single reductions dashboards from 3 to 1.
• Migration / Integration of webservices from soap to rest for Remedy & Service Now
• High availability, Peer to Peer configuration and validations for the Netcool suites to pass the disaster recovery situations.
• Integration with various sources systems with payloads - Json, XML, Log , Other protocols -smtp/pop3/Imap, snmp,TCPIP,Http/rest.
• Lead and managed complete IT Infrastructure of Confidential I.
• Perl & Bash/shell scripts for housekeeping task
• Strong understanding of Security standards - GDPR, HIPPA
• Proficient in Relational DB management concepts. SQL usage in the context of monitoring solutions.
• Performed Upgrades of Omnibus and Webgui in ‘Ericsson India pvt ltd’ & ‘Flsmidth ‘which lead to contract renewal and resolving the ongoing Critical Situation.
• Development of Probe rules. Writing / Updating Impact policies.
• Integration to fetch using StreamWeaver mediation pack Application performance metrics - CA APM, IBM APM, New Relic, AWSCloudWatch, Splunk,SolarWinds,Nagios .
• API integration with other Middleware components for query to get data.
• Documentation - Writing/Updating SOP documents, Active blogger for Developer Works and has raised multiple technotes (DCF) while working for IBM.
• Expertise in deploying and configuring ELK
• Expertise in deploying configuring and administrating Vertica.

PROFESSIONAL EXPERIENCE

Confidential, Schaumburg, IL

Cloud & Cognitive software specialist

Responsibilities:

• Subject Matter specialist for IBM Operations Analytics -Log Analysis & Predictive Insights / ITNM / ITNCM / NPI/NOI
• Work for Worldwide team providing support for the IBM Cloud and Cognitive software product.
• Work on cases as per the SLA adherence of IBM.
• Reproduce issues using customer data in a GDPR environment
• Collaborate with developers in identifying issues and creating as defects.
• Expected to work unsupervised and manage own workload, handling escalation as and when they arise and dealing with appropriately.
• Troubleshoot and fix issues reported for installation, upgrades, Configurations issues of Log analysis (SCALA), Predictive Insight, Network Monitoring (ITNM), Configuration Management (ITNCM), Performance management (NPI) & NOI
• Troubleshooting issues with solr data collection, ingestion, Annotation/Splitting in Log Analysis
• Fix issues reported for solr issues in for data collection in Log Analysis
• Troubleshoot issues on API data fetch, data validation, Network connection related to the Predictive Insight’s Mediation Pack connection with other APM (New Relic, Dynatrace, Splunk, SCOM and other Cots tools)
• Assist the peers with integrations for POCS
• Data Archiving (tiering) for the Performance or Analytics data using Hadoop, Cassandra.
• Troubleshoot issues with Kafka, Rest (GET/POST) queries for data validation.

Confidential, Schaumburg, IL

Netcool lead Developer

Responsibilities:

• POC on NOI 1.4.1 (Event Management),
• ITNM 4.2 Install with high availability
• RestAPI - integrated with Atrium orcester(AO), Migrated soap to restful with smartclient (Middleware MuleSoft, Amdocs)
• Impact Development and l3 support for ITSM monitoring tools
• Work on the Backlogs, requirement gathering help product owners to narrow down the approach and start developing new modules as per the requirement.
• Scrum activities - Estimation of efforts as points, Creation of Epic, Stories and Sub tasks.
• Unit testing, exception handling of the modules being developed
• Clarify and fix the issues reported by business and Product owners.
• Release Management - tagging of New features developed (enhancement), Bugs, Interim fix to desired release.
• Provide Instructions docs for implementing the specific release version across geographical locations
• Creating test cases to be used for Automation testing by HP UFT.
• Probe rules development/modification for email,syslog,xml, snmp probes to be able to adhere to the existing netcool processing(MSI).
• Geo Deployment - Package creation and release management for deploying new releases on to various environments
• Install and Configure ACR, HADR, High availability for databases Db2, Enable and configure clustering for Mysql 8.
• Configuring notification to support group to identify the performance bottlenecks, Potential risks.
• Customizing the Omnibus Insight pack to include the new custom columns.
• Implementation and configuration of NOI – Netcool operation Insight, SCALA (Log Analyzer).
• POC - Install and configure the ITNM 4.2 Fp5, Install Network Operation Insight pack for Jazzsm.
• Assist Event Engineering team for Event Analytics Configuration, Time-bound Correlation, creating rule for occurrence and non-occurrence event belonging to specific group
• As a team member in working on the road map for Continuous Integration and continuous deployment (CI CD) for the tools.
• Creating pipelines, Inventory and group creation, roles and playbook for new Release.

Confidential, Bartlesville, OK

Senior Netcool consultant

Responsibilities:

• Installed and Configured ITNM 4.2 Fp2 to discover the l48 networking devices, wireless and point 2 point cell modems located in well basins.
• Filter based Scoping to eliminate VOIP devices and unwanted Interfaces.
• Imported vendor specific of Cambium, Sierra Wireless, Exalt Modems mibs in ITNM and defined custom poll definitions to store the performance metrics (RSSI, Txpower, Rxpower) data.
• Show Performance Report for Non NHD environment to graph the all the reports specific to host selected.
• Design reports to show the custom performance wireless modems data as reports
• Network Bandwidth utilizations report customization to show the both High bandwidth and low bandwidth data for a device using webgui tools.
• Open Pmr using SR tool for issues which turned out to be apars and deployment of bug fixes in the environment.
• Configured reporting Modules ITNM and omnibus on TCR 3.2 paving way for unified dashboard for their environment.
• Administrating ConocoPhillips Monitoring Solutions and fixing issues reported by the NOC and business.
• Designed roadmap for the upgrade path from Omnibus 7.4 to 8.1 for Omnibus, Impact
• Troubleshoot performance issues and fix them internally.
• Perform Unit testing with various test cases in Development environment and Deploy it PreProd environment validate the behavior and then create a change request to deploy the testfix in Production servers.
• Implementations of ROI which would reveal the probe’s performance.
• Fine tuning and implementations housekeeping triggers to improve Object server Performance.
• Work with various internal customers to identify their monitoring requirements and design solutions to meet the new requirements.
• Upgraded Impact to 7.1 and modified Webservice policy which was used against ServiceNow for ticketing.
• Provided Path to redesign Ticketing process having inbound request using Socket writer Gateway.
• Train/Educate internal IT teams on usage of Monitoring Solutions, coding & architectural best practices.
• GIPA security adherence – configured Ldap, Personal certificates, configured SSL connections between the Netcool components
• GEO based discovery enriching with syslocation and latitude and longitude information of the Wireless modems helping the onsite to technicians spot the faulty device and fix the issue.
• Report designing using Cognos report engine
• Orchestration to perform the automation task against the Object server.
• Validating SOP and following instructions to adhere to perform the relevant changes. And documenting new changes and requests.

Confidential

Senior Technical Support Engineer

Responsibilities:

• Work as part of IBM backend PMR team to provide 24 x 7 supports for all Netcool products to our customers, partners and Micromuse/IBM employees.
• As per IBM process, handling the issues with their respective priority and severity.
• Problem replication of reported issues as per the customer’s environment with customer’s data on servers using Virtual machines.
• Work closely with development team (l3) in assisting and fixing the issues reported as Apars (bugs)
• Identify / Confirm possible software defects and log APAR (which would be included or fix in the next fix pack release) (or) a software enhancement.
• Expected to work unsupervised and manage own workload handling escalation as and when they arise and dealing with appropriately.
• Setting & meeting the Expectations of customer and partner requirements.
• Troubleshoot and fix issues reported for installation, upgrade for fixpacks, Core component and probes/gateway component
• Assistance and guiding customers for upgrade path for (7.X) to newer supported versions of omnibus /Webgui (7.4 & 8.1) with minimal or downtime as pet customer environment and request.
• Upgrade Tip version 1.1,2.1 to 2.2 and apply the relevant fixpacks as applicable
• Import/export configuration for Webgui, Object server to another instances
• Educating and guiding customers with recommended best practices for Netcool product suites and helping them configure High availability and design situations to tackle any Disaster recovery situation.
• Raising technotes and active blogger in developer Works answering queries raised by customers.
• Plan, design and implement single layer, two layer or three-layer architecture of Object server pairs according to the Load and event handling and number of probes getting connected to object servers.
• Webgui for high availability by configuring load balancing to which syncs and ensures data uniformity in all webgui nodes
• Using MIB manager utility shipped with omnibus 7.4, Import rules for vendor specific MIB and include them in NCKL master copies of the relevant rules which can be snmp or syslog enabling Mttrapd probe to receive and parse new traps .
• Ldap authentications configuration for Netcool products and implement SSO.
• Securing the Netcool product suite by providing the appropriate roles to users according to their access requirement and functions.
• Omnibus events can be fed / received to third party tool by making use of OSLC, Using which multiple products streamlined for same DASH instance.
• Implement Return on Investment (ROI) configurations standards for probes, gateways and object servers.
• IBM Probe integrations for fault management to monitor NetAct, Ericsson, Huawei, ZTE, Alcatel-Lucent and other Telecommunication devices or its sub devices
• EIF and SUF configuration and support for ITM and omnibus environment.
• Gateway support and integration to ticketing systems like BMC remedy / TSRM (Maximo) /ServiceNow
• SCOM probe configurations and integration SCOM 2012 / 2007/SCOM2016
• Clustering and High availability configurations for Impact and Itnm.
• Upgradation or configuration as an new instance for itnm, impact and tcr
• Good Understanding of SNMP protocol – V1, v2c & v3 traps.
• For Tip related issues and DASH issues, work closely with TIP/Dash team for helping them setup the recreation of the respective core product to reproduce the issue reported and aiding the Level 3 support in steps to reproduce the issue.
• Supported Customers on Netcool Operation Insight (NOI) queries and upgradation path for omnibus, webgui, itnm and impact.
• Involved in part of Level 2 testing team for verifying Prerequisite Scanner behavior on multiple platforms.
• Historical gateway configuration and troubleshoot the issues related to archival, event correlation and deletion at the target databases (Db2, oracle, Mssql )
• Good in troubleshooting event correlation and deletion issues.
• Good working Knowledge of a BMC topaz monitoring environment and integration with Netcool suite.
• Involved in POC for customers like Tata teleservices, Meghalaya government, Ericsson India.

Confidential

System Engineer

Responsibilities:

• Administrate and maintain Windows 2003 Domain Infrastructure.
• Nating and Port mapping so that applications is accessible to our clients only, restriction to be allowed based on Ip in Cisco router and Sonic firewall.
• Desktop support and troubleshooting Windows and Linux servers on HP Compaq Proliant ML 100, 310, 150 G3, TC-2120 and 200+ WinXP and Win 2000 Pro clients
• Install maintain and troubleshoot Network printers for HP2300/2200
• Scanning and deploying patches and updates to the systems using Microsoft Windows Updates Services (WSUS) and Microsoft Baseline Analyzer, keeping up-to-date patch-levels.
• Symantec Anti-Virus Corporate Server for administering updates and cleanup of 30 Desktops.
• User creation, deletion and resource restriction with permission and policies in Active Directory Services.
• Implementing Domain, Local policies using GPO like software deployment, Software restriction policy, IP-Sec Policy, Hardware (USB flash disk) restricting policy and configuring mandatory roaming profiles.
• Configuration of popular Email clients like MS-Outlook, Mozilla Thunderbird and Eudora.
• Websense filter and restricting internet access to users on time basis by configuring Squid proxy server
• Remote Support and Administration
• Provide day to day support (troubleshooting & installation) for more than 20 users for hardware, Network & software’s including Microsoft Office applications, Oracle Development tools, databases, Mail Clients and other network related issues.
• Negotiated all hardware and software purchases for company, successfully saved thousands during new systems and network integration.
• Track AMC/warranty support for servers, desktop, printer and Other Hardware Peripherals. Renew them as applicable and negotiate for better deals for the renewals
• Automated installation of RHEL with the required packages using http service, thus an unattended installation.
• Installed and configured Nagios to monitor the Servers and their health status.
• Manual testing for the Data flow and validations.
• Installation and configuration of bug tracking application like Bugzilla for internal Use.
• Daylight Saving time changes and the impact if any for the applications.
• Monitoring the health status of web service for availability, Unix and windows Server monitoring for Performance issues using Nagios and taking the appropriate action to resolve it.
• Supervised and performed the complete reallocation of office from one location to another (servers / network layout) cron jobs to schedule periodic cleanup activities and backing up of the required configurations files.

Tools: Nagios, Bugzilla, ssh for remote connection