SUMMARY

• Experienced IT professional with an in - depth career, leveraging strong technical, analytical, and problem-solving expertise. Skilled in hands-on troubleshooting, evaluating and testing emerging technologies, met regulatory requirements, and allowed continued competitive growth. Translated technical requirements to business team members. A proven team player with solid collaboration skills. Able to work with staff at all levels of an organization. Excellent customer service skills

TECHNICAL SKILLS

Networking Systems/Software: MS Office; Final Cut Pro, Tech Excel Service Wise, CISCO VOIP including Call Manager; Cisco TelePresence Management Suite; SX10/20, Jabber; Bomgar; Solstice Pod; Media Site; LastPass; Health Care/Accounting Software MYSIS; E - Clinical Works; VMware;

Server Hardware: Lenovo, Dell, Compaq, Crestron, ClearOne, Extron, Assisted Listening Devices

Relevant Knowledge: Active Directory; Group Policy; RAID; DNS; DHCP; VPN; VOIP; TCP/IP; SMTP/POP/IMAP mail clients; FTP; WINS; Proxy; RJ-45 cabling

Networking Tools: Routers; Switches; Wireless Extenders; Hubs; Printers/Scanner;

System Programming/Internet Development: MS FrontPage; Macromedia Robodemo5

PROFESSIONAL EXPERIENCE

IT Support Specialist

Confidential

Responsibilities:

• Setup and operate Video Conference classes, events, meetings using Zoom, Cisco TelePresence, WebEx.
• Conduct video recording, editing, and uploading to media server classes and special events
• Maintain conference room equipment, include Crestron, Extron, ClearOne, Solstice pod, SX20/10, wireless microphones and other technologies.
• Install, remove, configure PC/laptop hardware and software
• Worked with AV vendor, and logistics team to specify and deliver IT/AV hardware (routers, switches, access points, phones, AV gear) and IDF rooms build out

Audio Visual Engineer

Confidential

Responsibilities:

• Helped with implementation, maintenance of computers, troubleshoots network connectivity issues and video conferencing initiatives.
• Supported day - to-day 40 conference rooms, including laptops, projectors, printers, audio/ video equipment, WebEx.
• Setup, troubleshot, and managed video calls using Cisco TelePresence Management Suite, Jabber
• Performed special events and trainings - Audio Visual setup, video recording and editing using Final Cut
• Provided clients and users with technical support remotely and on-site
• Interfaced with customers and end-users to get a clear understanding of their needs, recommending additional technologies (i.e. WebEx, Streaming technologies, additional audio configurations, audio conferencing, video meeting vs. phone meeting, expand site setup, etc.) as needed & provide instruction for the same
• Served as technical writer

Senior Hardware Support Specialist

Confidential

Responsibilities:

• Supplied end users and trials support.
• Handled stages 2nd and 3rd level of support included desktops, laptops, smartphones, printers, Cisco VOIP phones, software installed/upgraded, troubleshoots network connectivity issues and handled special projects.
• Reviewed, properly document and timely responded/resolved all assign tickets
• Assisted in IT - related rollouts and upgrades
• Helped Trial support and Partner Retreat as needed
• Maintained documentation and licensing agreements

Consultant/System Administrator

Confidential

Responsibilities:

• Active Directory administration; that included create and manage end - user accounts/mailboxes; setup home directory, permissions, roaming profiles, My Documents re-direct, login scripts, public folders, tasks, shadow copy, distribution and security groups, regulatory compliance and custom configurations, access rights and assign login script file to run at startup
• Installed and supported Microsoft terminal and SQL 2000/2005 servers, ran queries and backup.
• Implemented Track IT ticketing system
• Servers and network hardware support coordinated with remote teams
• Maintained MYSIS users accounts, policies, included backup/restores

Consultant

Confidential

Responsibilities:

• Upgraded Exchange 5.5 to MS Exchange 2003 Enterprise Server
• Supervised and directly involved with CISCO VOIP project installation, including Call Manager and voice mail integration with MS Exchange Server
• Installed and configured Windows 2003 server as Sales Logic application server with SQL server database
• Reconfigured VERITAS Backup system
• Completely installed and supported Microsoft TCP/IP printing server and printers
• Created and maintained complete hardware and software inventory list

Desktop/Server Support Specialist

Confidential

Responsibilities:

• Installed and supported Blackberry Enterprise server and its clients
• Maintained company s Intranet using MS Front Page
• Provided Microsoft Office training for non - technical staff members
• Assisted in design and implemented network infrastructure after 9/11, including data disaster recovery
• Supported end users in 4 different locations both remotely and on-site utilizing software such as Virtual Network Computing (VNC) and Microsoft Remote Desktop Connection
• Helped MIS director in the installation and configuration Exchange 2000 server