Technical Specialist Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Technical Specialist

Responsibilities:

Support and educate an average of 300 customers a month on Confidential related issues.
Maintain, update support information and all actions in the IT ticketing system including procedural documentation and relevant reports
Provide customer service and support of all standard Confidential applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough.
Maintain an in-depth understanding of systematic troubleshooting for Mac OS X and iOS
Train customers of various backgrounds and levels on how to use their personal/business Confidential technology.
Coordinate a team of approximately 50 technicians with the goal of repairing customer relationships via technical support
Assist in processing the repair of 3,200 on all Confidential devices per quarter
Manage workflow to ensure high tempo and short turnaround time on repair queues
Serves as the point of contact between the store and customer, making pickup calls and repair updates

Confidential

Service Resource Manager

Responsibilities:

Managed the day to day workflow of the Client Service office.
Ensured that the assigned Client Services office and ticket queue is running efficiently
Trained and supervised a team of student employees.
Troubleshooting on Mac and PC devices.
Managed the phone traffic and provided documentation.
Basic network troubleshooting.
Hardware troubleshooting, installation, and support.
A/V troubleshooting
Malware removal

Client Service Technician

Confidential

Responsibilities:

Troubleshooting on Mac and PC devices
Basic network troubleshooting
MS Windows 7/8/8.1/10 OS such as maintenance, installation, and repair
Mac OS X maintenance, installation, and repair
Malware removal
Managed phone traffic and provided documentation
Worked within the Team Dynamix ticketing system
Responded to dispatch calls
Assessed the patient’ s condition
Immobilized patient’s and secured them in the ambulance for transport
Transferred the patient to the emergency department or healthcare facility and transferred aid to the appropriate staff
Filled out a patient care report documenting the medical care the patient received at the scene and en route

Confidential

Office Assistant

Responsibilities: