Windows 10 Deployment Migration Technician Resume

OBJECTIVE:

IT Professional with MCP certification seeking to obtain a long term position in IT where I can provide excellent customer service.

TECHNICAL SKILLS

Visual Basic 6.0, C++
SQL Server 2000 and MS Office 2007 - 2016, Exchange Server, TCP/IP
SAP, Citrix, SCCM, USMT, Windows Easy Transfer Operating Systems: Windows XP/7/8/10/ Linux
FrontPage, HTML, JavaScript, VBScript

PROFESSIONAL EXPERIENCE

Confidential

Windows 10 Deployment Migration Technician

Responsibilities:

Used SCCM to perform imaging of laptops and desktops
Migrated users from Windows 7 to Windows 10
Provided remote desktop support for users
Provided support for the upgrade to Windows 10
Responsible for receipt, configuration, and delivery of new equipment
Participate in device collection, configuration, and upgrade of client endpoint devices

Confidential, Houston, TX

Service Desk Analyst

Responsibilities:

Software installation, Windows 7 upgrades, configured and deployed Windows 7 Enterprise Systems
Administered FOG management for Imaging desktops and laptops, configured and troubleshooting iPhones 5 and 6.
Used Active Directory
Performing Break/Fix, anti-virus scans, and troubleshooting hardware and software issues
Provided technical support, performed remote assistance via Bomgar, inventory tracking via TrackIt database.
Troubleshooting printers, assisted Telecom team to configure and setup Cisco IP Phones
Used TCP/IP to setup network printers, mapped network printers and shared drive access

Confidential, Houston, TX

Windows 7 Deployment Migration Technician

Responsibilities:

Installed, upgraded, configured, and deployed Windows 7 Enterprise from Windows XP
Installed and configured medical proprietary applications for clients
Administered SCCM to perform imaging of laptops and desktops
Break/Fix all applications including: medical, MS Office, Outlook, graphics and anti-virus
Provided daily support, remote assistance, and troubleshooting to clients
Used TCP/IP to setup network printers, mapped network printers and shared drive access
Trained new employees on Windows 7 upgrade and deployment procedures

Confidential, Houston, TX

System Administrator

Responsibilities:

User administration -create, change, and deleting user accounts
Investigating, troubleshooting, and providing Tier III support to over 280 users
Managed daily operations-monitoring system performance, configuration, maintenance, and repair
Setup, configure, and support of Polycom VoIP phones
Ensured virus protection software is operational and current on servers and workstations
Imaging with SCCM, installs, upgrades, and configures local and wide area network hardware and infrastructure

Confidential, Houston, TX

Desktop Support

Responsibilities:

Assisted in migrating users from Windows XP to Windows 7
Deployed and Retrieved of Assets
Proficiency in: MS Lync 2010, Office 2010, Windows Remote Assistance, SCCM, and BMC REMEDY, BitLocker Encryption
Work well in a team environment and independently with minimal supervision
Assisted the TCOM team as needed with Cisco IP Phones and cabling
Able to prioritize and organize heavy work-loads under deadlines
Used TCP/IP to setup network printers

Confidential, Houston, TX

PC Refresh Technician

Responsibilities:

Confidential, Houston, TX

Desktop Support Technician

Responsibilities:

Answered calls to assist end users with hardware/software issues; Escalated more complex issues to a higher level of support; Logged and documents all issues and follow-up information
Supported pc hardware/software issues, used TCP/IP to setup network printers
Used Active Directory for password resets, unlocks, and added/deleted users
Installed software including Windows 7, Lync 2010, MS Office 2010, and Windows/ virus updates
Addressed error messages and repaired/replace hardware components as needed
Imaged pc’s and laptops with SCCM

Confidential, Memphis, TN

Desktop Support

Responsibilities:

Demonstrated superior customer service skills and provided end user training
Daily administration in Active Directory, maintenance, and support of computer systems and networks
Installed, cleaned and repaired computer hardware/software
Analyzed problems using automatic diagnostic programs and resolving recurring issues
Troubleshooting network/local printer issues