IT SpeciAlist Resume Washington, DC - Hire IT People

SUMMARY:

Meticulous and inquisitive IT enthusiast with strong foundation in math, programming logic, cross - platform coding. Seeking to leverage solid development skills with focus on collaboration, communication, passion and creativity.
To perceive a career in renowned firm with dedicated efforts that gives me chance to update my knowledge.
Experience with system administration, windows servers and cloud systems.
Ability to create scripts in Python, PowerShell, JavaScript, Ruby as well as understanding of other programming languages like C, Java, SQL MATLAB, R.
Brainstormed and developed couple of IoT projects which include components like Raspberry Pi, Arduino, ESP8266.
In depth knowledge of network operations, systems and security.
Experience with database systems and web application architecture.
AWS and Microsoft Azure cloud practitioner with architecting knowledge.

EXPERIENCE:

IT SpeciAlist

Confidential, Washington, DC

Responsibilities:

Provide technical support for both hardware and software issues as our users encounter.
Administrate infrastructure, including firewalls, databases, malware protection software and other processes.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.
Installing and configuring software, hardware and networks and monitoring system performance and troubleshooting issues.
Upgrade and configure system software that supports infrastructure applications or asset management applications per project or operational needs.

IT TECHNICIAN

Confidential, WASHINGTON, DC

Responsibilities:

Responsible for on-site support for diagnostic, installing, maintaining and repairing of Confidential systems.
Repair and replace desktop and laptops hardware’s including hard drives, motherboards, monitors, power supply, keyboard and other peripherals.
Maintained and repaired computer systems to improve speed, reliability, and efficiency of operation.
Ensure customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
Provided high quality user support through courteous, prompt and accurate communication.

DESKTOP SUPPORT technician

Confidential

Responsibilities:

Provided technical supports via phone, remotely and mostly onsite to users at all levels within the institute. Job responsibilities included hardware and software diagnostics, troubleshooting, upgrade, repair and maintenance for devices such as PCs, laptops, printers, scanners and other associated peripherals.
Analyze and assess service request and provide prompt technical solutions.
Utilize trouble ticketing systems for opening/closing tickets in a timely and appropriate manner.
Utilized Active Directory to modify user and computer account. (Creating accounts and unlocking and password resets.)
Collaborated directly with members of other technical support teams to escalate or resolve desktop incidents.
Maintained and repaired computer systems to improve speed, reliability, and efficiency of operation. Performed re-imaging of systems, data back-ups and recovery.