OBJECTIVE

• Experienced IT Professional with proven track record of performance in Oracle Application in technical support operations and troubleshooting

TECHNICAL SKILLS

Software: Oracle Application Server 10g, Oracle Single Sign - on 10g, Oracle Internet Directory 10g, Oracle Access Manager 10g, Oracle Secured Enterprise Search 10g, and Oracle WebLogic 11gR2 and R3, Oracle Indentity Management 11gR2, Oracle Identity Federation 10g and 11g, OAM 11gR2, Oracle Mobile services 11gR2, Oracle Access Manager 11gR2, OAM 12C, OID 12C, OIM 12C, Dell Identity Manager 6.12, Unix Bash, Sun Directory Server 6.1, CyberArk

Operating Systems: Red Hat Linux, Sun Server Windows 7, Windows XP Pro, and Windows Server 2003, 2008, 2012

Hardware: PC, Cisco, PDAs, HP Net servers, Dell Servers, Tape Library-Storage Tek, Microsoft Clustering, EMC Storage Devices, WIFI components, Honeypots (hardware security decoy for systems)

Networking: Cisco Switches/Routers, TCP/IP, DNS, WIFI 802.xx, VOIP, VPN

Servers: Red Hat Server version 7, Sun Server SPARC 6.1, Windows 2008 Advanced Server ADS and Windows 2008 Active Directory Service

PROFESSIONAL EXPERIENCE

Confidential - Des Plaines, IL

Oracle Security Engineer

Responsibilities:

• Setup WebLogic 11gR2 to replace WebSphere
• WLST for non GUI setups.
• Setup SSO for Oracle Identity Management 11g.
• Configured Oracle Identity Management 11g to support LDAP.
• Configured OBIEE 11g to use SSO.
• Configured SSO for UCM 11g.
• Installed Oracle Entitlement Server 11g.
• Configured OAM 11g to SSO with HTTP (OHS) servers 11g.
• Configured WebLogic 11g clusters.
• Created PowerShell to find OIM rejected Password changes for self-registration.
• Created Bash scripts to find error codes and configure alert monitoring.
• Setup Radware load balancer for Layer 4 and Layer 7 policies and methods.
• Setup log rotation on all security server’s stacks (IDM).
• Attended WebLogic 11g training for security role and JMS.
• Advanced knowledge of Oracle Fusion Middleware 11g from training.
• Decrypted AES passwords with clear-text to change then encrypt.
• JMS to monitor connection pool issues to Oracle Database 11g.
• Supported user's password errors in OIM 11g and OID 11g.
• Created monitoring agents for security stacks (IDM) using What's up Gold.

Confidential, Overland Park, KS

Oracle Security Engineer

Responsibilities:

• Troubleshoot the Sun Directory no connection with Database.
• Configured Oracle Identity Directory 11gR1 as LDAP repository
• Configured Oracle Directory Integration Platform 11gR1.

Confidential, Topeka, KS

Oracle Security Engineer

Responsibilities:

• OIM extension into WebLogic 11gR1.
• Configured Oracle Virtual Directory for Single Single-Sign-On using OAM 11g.
• Configured SOA install into WebLogic 11gR1.
• Configured Oracle Directory Integration Platform 11gR1.
• Configured Oracle Identity Directory 11gR1 as LDAP repository.

Confidential, Kansas City, MO

Oracle Software Engineer

Responsibilities:

• Installed Oracle Access Manger 10g on Sun Server 6.1.
• Setup WebLogic 11R1 for new Webgates configurations in POC.
• Setup Webgates and create Policies to protect sites and applications.
• Used connectors in Authentication Manager to granular security for Webgates.
• Created Webgates using Oracles AccessServerSDK 10g for non standard setups.
• Installed Oracle Identity Federation 10g on Sun Server 6.1 deployed to Oracle Access Manager.
• Submitted SAML 2.0 assertions to our vendors and created Circle of Trust to grant access to vendors.
• Created scripts for startup and stop OIF and OAM.
• Created .bash entry to fix backspace issue in Sun Server 6.1
• Documented using Visio the setup for OAM and OIF.
• Setup the diagnostics for testing Webgates and OIF monitoring.
• Troubleshoot SAP logins.

Confidential, Saint Louis, MO

Application Engineer

Responsibilities:

• Used PowerShell for fixing OCR scanning issue with last name with special characters like hyphen on space. OCR would scan for credit app and hyphen or space in last name would automatically reject Credit app, the MSOCACHE folder had the full name, PS for using this data as header thus passing OCR.
• Created BASH scripts in Linux to support log file rotation, web cache recycle using opmnctl command.
• Setup SSO health check using PERL script.
• Installed Oracle WebLogic 11gR2 with Oracle Identity Management on Linux platform.
• Troubleshoot Oracle applications Secured Enterprise Search (SES), Application Server (AS), Single Sign on (SSO), Access Manager (OAM), and Identity Manager (OID), Enterprise Single Sign On (ESSO).
• Provisioned users OIM to OID to access OCJ4 applications.
• Deployed OC4J applications to Middle Tier.
• Setup the SSO database called IDM using SQLPLUS for Audit log (in orasso.wwsso audit log table t) with our database team, create audit reports.
• SSO was setup in our Portal for OC4J applications using mod osso module for Apache HTTP
• SSO setup with our Oracle Identity Directory to manage user access privileges.
• ESSO setup for users to access applications and external applications.
• Updated patches for Oracle applications.
• Created SQL queried for ldap and Symantec's Altiris application for collecting inventory.
• Setup Altiris Deployment services for Desktop to deploy applications and OS.

Confidential, Overland Park, KS

Remote Desktop Support

Responsibilities:

• Supporting TPS agents using with Remote Support.
• Support 89 different applications and used Microsoft SharePoint to upload document.
• Used remote control tools to connect to desktops and servers to troubleshoot.
• Used Event Viewer monitoring tools to capture issues in our IT Environment.
• Created Clarify or PeopleSoft CRM tickets to appropriate teams when applications or network are down.
• Created documentation for application support for IT.
• Repaired MSDE database issues for application access for coupons and credit card data.
• Windows registry repairs and programming to improve system performance
• Created DOS batch jobs to script jobs for MSDE programming using SQL commands.

Confidential, Kansas City, MO

Senior IT Service Desk Support

Responsibilities:

• Supported Call Center agents using Active Directory and Citrix thin client.
• Created and remove employees from AD using SOX compliance method.
• Supported 2000 different applications and used Microsoft SharePoint upload document.
• Used Tivoli Work Load Scheduler to run batch jobs streams and would create tickets if job abends.
• Used Putty to connect to Unix to observe processes on the CPU issue and Job errors.
• Used remote control tools to watch customers issue occur on desktops, laptops
• Used Site Scope monitoring tools to capture issues in our IT Environment.
• Created PVCS Tracker or PeopleSoft CRM tickets to appropriate teams when applications or network are down.
• Created documentation for application support for IT.

Confidential, Kansas City, MO

Desktop Applications

Responsibilities:

• Resource Priority Management to document outages.
• Paged out appropriate teams when applications or network are down.
• Created documentation for outages to facilitate faster response.
• Monitored log for service calls.
• Created Problem Records for root cause analysis.
• Utilized Service Desk to create Service Call ticket to document issue.
• Tracked issues with CDMA and EVDO outages.
• Tracked outages with Citrix issues and documented fix.

Confidential, Boulder, CO

System Administrator

Responsibilities:

• Created VMware Hosts to add NT 2003 Servers to a node.
• Documented floor plan to reflect locations of all Servers.
• Supported end users with desktop applications and troubleshot their desktops remotely.
• Supported and repaired Servers onsite and remotely.
• Setup user accounts using Active Directory NT 2003 using Bind DNS.

Confidential, Longmont, CO

Technical Support/Desktop Support

Responsibilities:

• Supported 800 users remotely and at the desktop.
• Supported users on Windows 2003 servers on Active Directory.
• Documented IT process and Application installation.
• Diagnosed system board issues on laptops and desktops.
• Updated BIOS and firmware on laptops and desktops.
• Virus removal and Windows registry repair.
• Installed and supported VPN.
• Installed and supported dialup users.
• Created Ghost 8.3 Images for Desktop, Laptops, and Servers.
• Created Group Policy distribution of software like Office 2003.
• Installed XP Pro Sp2 with Remote Installation Services.
• Use SMS installer to create software packages.
• Used SMS 2.0 to create reports for software and hardware inventory.
• Monitored and corrected network switches.
• Recovered lost data on damaged hard disks.
• Repaired desktops and laptops by using soldering techniques.
• Windows registry programming to allow shared database access.
• DOS Batch Jobs for applications installations.

Confidential, Fort Collins, CO

Technical Support

Responsibilities:

• Windows XP Pro setup on new Dell Optiplex systems with setting Created documentation on all desktops, network and peripherals.
• Updated all desktops with current software updates: Windows, Novell, GroupWise, and Adobe Products.
• Documented floor plan to reflect locations of systems and printers with network port association with Cisco Routers.
• Supported end users with desktop applications and troubleshot their desktops onsite.
• Performed data recovery on hard drives, performed virus removal, and repaired damaged applications.
• Installed Mcafee Antivirus, Oracle, JDEdwards, Novell, GroupWise, and Microsoft XP Offices SP2.
• Setup dual monitors, HP LaserJets with Jetdirect card, and Paper Duplexing.

Confidential, Kansas City, MO

Installation and Support Specialist

Responsibilities:

• Accountable for installation of PC-COM/Medacom software and installed RxAuth software at Physicians sites.
• Responsible for providing Tier 3 support for - IMS Medacom Software, Windows 95/NT 3.51/4.0, and software development.
• Maintained ComCenter, LabRelay, and Email Gateway.
• Obtained training and expertise in Relay and Script Writing.
• Responsible for providing technical support to over 15 users on Microsoft NT Network.