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Administrative Assistant Resume

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Chevy Chase, MD

SUMMARY:

An energetic hard working, self - motivated, personable professional experienced working in fast paced environments demanding strong attention to details, organizational skills and customer service skills. Articulate and persuasive in dealing with management, peers, staff, and diverse clientele. Consistently meet all goals in each quarter. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

SKILL:

  • Building Rapport
  • Referring Products
  • Written Correspondence
  • General Office Skills
  • Meeting Sale Goals
  • Quality Assurance
  • Front: Office Operations

EXPERIENCE:

Administrative Assistant

Confidential, Chevy Chase, MD

Responsibilities:

  • Review application and prepare appropriate documentation.
  • Take meeting notes and update schedules.
  • Schedule meetings (set up conference calls, record and transcribe minutes, order lunches, compile/distribute material and agendas, prepare badges, arrange travel for staff & volunteers) Update/enter information in the association management system and generate reports.
  • Prepare presentations, letters, reports, s, and other documents using various types of software.
  • Prepare account & loss summary, calculate loss development & other misc. analysis.
  • Coordinating with vendors providing breakroom supplies and promotional items.
  • Prepare important correspondence relating to the policy.
  • Responsible for general administrative duties including scanning, photocopying, filing, faxing, mailing, and data-entry.
  • Sort and distribute incoming mail and prepare outgoing mail including FedEx and USPS packages.
  • Prepare expense reports for management and underwriters in Concur.

Teller Supervisor

Confidential, Silver Spring, MD

Responsibilities:

  • Monitored and reviewed banking center security procedures, and controlled access to vault and teller cash drawers.
  • Managed vault and conducted monthly audits.
  • Implemented corporate or departmental policies, procedures and services standard in conjunction with management, including coaching, and motivating direct report.
  • Prepared and issued work scheduled, deadlines and duty assignments to teller staff.
  • Actively participated in sales meetings, balanced the banking center on a daily basis, created various banking reports, and assisted with the opening and closing of the banking center.
  • Ensures maximization of productivity through efficient use of standard operating procedures.
  • Prioritize work and deploy staff as required to ensure customer needs are met in regard to on-time delivery of services and quality of work.
  • Work with corporate recruiting team to manage the recruiting process on site.
  • Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
  • Balance currency, coin, and checks in cash drawers at the ends of shifts, calculate daily transactions using computers, calculators, or adding machines. Handled vault, safe deposit, ATM and night drop activities.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and verify dates, bank names, identification of the persons.
  • Receiving payments, and the legality of the documents.
  • Provided account status data whenever requires and handled phone inquiries.
  • Identify transaction mistakes when debits and credits do not balance.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks.
  • Manages, trains and coaches’ employees and develops a work environment that promotes high motivation and customer satisfaction.

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