Support Specialist Resume Trevose, PA - Hire IT People

Professional Overview

Business Professional with 13 years experience in internal client support and external customer service within the medical industry. A dedicated, self-motivated individual with exceptional research skills, able to manage a steady stream of work while promoting a team environment.

Summary of Skills

Microsoft Word, Access, and Outlook
Workers Compensation prescription benefits
Customer Service Experience 13 years
Certified in HIPPA compliance and Internet Control/Ethics and Security
Type 50 WPM
Excellent work ethic, motivated, and flexible

Work Experience

Client Support Specialist January 2005 to December 2010

Confidential,Trevose, PA

Assisted an average of 25 clients per day with concerns regarding their prescription plans. Worked as a liaison between clients and account managers to resolve highly escalated patient issues. Collaborated with all departments to ensure the customer was taken care of with one point-of-contact.

Managed and maintained client data in a secured database to further analyze client trends. Recognized as the department expert in handling complex prescription claims. Developed a vast knowledge of customer service and analytical skills. Effectively and accurately handled difficult customers with patience and empathy, achieving a customer satisfaction score of 95%.

Mail Order Pharmacy Technician, non-clinical April 2003 to January 2005

Confidential,Trevose, PA

First point of contact with the customer to assure that their requests were being accurately handled. Fielded a daily average of 60 in-bound calls, assisting customers with a range of questions. Managed a successful pilot program to route patient calls to the correct department, thereby reducing the cost for non-clinical call transfers.

Patient Care Advocate April 1997 to April 2003

Confidential,Trevose, PA

Managed on average 80 calls daily to answer a variety of questions regarding the customers\' prescription benefits plans. Collaborated with other departments to ensure patient satisfaction. Maintained a high level of accuracy while managing a heavy call volume. Recognized as the top performer and promoted to manage a pilot program.

Education

Business Administration

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Support Specialist Resume

Trevose, PA

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