PROFESSIONAL EXPERIENCE

Confidential, Houston, Tx

Network Technician

Responsibilities:

• Voice, video, mobility, and presence services between IP endpoints
• Deploy Cisco VOIP network
• Setup 8861 phones on all desk
• Setup VoIP PBX gateways, mobile devices, and multimedia applications
• Train the users to use the new phone systems.
• Train administrators to modify user numbers and conference calls.
• Pull cable and lay lines.
• Setup Cisco communicator to allow users to use the phone system as they would in the office.
• Setup the Cisco 7965 phones in all reception areas.
• Assisted with the repair of the Call Pilot voicemail call reroutes.

Confidential, Houston, Tx.

IT Specialist

Responsibilities:

• Installed Windows Server 2012 and file and print services
• Deployment of operating system images, security patches, applications and settings
• Installed Skype for business with Office 365
• Install Microsoft SCCM on 2012 server for software migration
• Creating operating system images using Microsoft Deployment Toolkit and/or System Center Configuration Manager
• Worked to setup Cisco call manager.
• Worked with Cisco’s new call pilot
• Worked with Avaya VOIP system.
• Added users to the Avaya VOIP.
• •Utilize Microsoft SCCM and third - party add-ons
• Creating scripts with PowerShell
• Used project management software to prepare for migration project
• Knowledge of the Windows Operating System including the registry and WMI file creations
• Used Office collaboration suite along with skype for business to setup meetings
• Monitoring and reporting on key metrics
• Setup Polycom for conference room meetings.
• Troubleshooting and correcting complex deployment issues
• Following strict change, incident, request and problem management guidelines
• Ensuring compliance to service level agreements
• Deployed Office 365 in a hybrid system
• Setup Azure to authenticate users to the system
• Migrated 14000 mailboxes to Office 365
• Upgraded from SharePoint 2010 to SharePoint 2016
• Performed SharePoint upgrade and migration
• Run Queries on databases when needed
• Reset passwords, monitor service health, adds and deletes user accounts, and manages service requests
• Manages the document storage for your business on SharePoint Online
• Thorough understanding of MS products: IIS, Active Directory, Lync
• Install MacAfee Enterprise software server and update signature files
• Ensure servers and workstations are clear of malware
• Migrated the domain of an old corp to the new corp
• Ensure a safe disaster recovery and backup with Commvault
• Provide Application Management with Commvault
• Setup MS Lync for use as messaging system
• Setup audio and video conferencing with Lync/Skype
• Setup Platform as a service with Azure on Office 365
• Installation of Skype on users systems and direction for setup
• Modify server startup scripts based on updated information to inform the user community
• Migrate 14000 Exchange 2003 mailboxes to MS Office 365
• Worked with Intune to ensure online devices work with MS Office 365
• 5 years of GPO troubleshooting for former user rights and extensions
• Configure MDM for use with IPAD and IOS and Android devices
• Developed organizational units in Active Directory (AD) and managed user security with group policies

Confidential

Network Administrator & Migration Technician

Responsibilities:

• Installed Windows Server 2012 and file and print services
• Deployment of operating system images, security patches, applications and settings
• Installed Skype for business with Office 365
• Install Microsoft SCCM on 2012 server for software migration
• Creating operating system images using Microsoft Deployment Toolkit and/or System Center Configuration Manager
• Utilize Microsoft SCCM and third - party add-ons
• Creating scripts with PowerShell
• Used project management software to prepare for migration project
• Knowledge of the Windows Operating System including the registry and WMI file creations
• Used Office collaboration suite along with skype for business to setup meetings
• Monitoring and reporting on key metrics
• Setup Polycom for conferences
• Troubleshooting and correcting complex deployment issues
• Following strict change, incident, request and problem management guidelines
• Ensuring compliance to service level agreements
• Deployed Office 365 in a hybrid system
• Setup Azure to authenticate users to the system
• Migrated 14000 mailboxes to Office 365
• Worked with Avaya Voicemail
• Run Queries on databases when needed
• Reset passwords, monitor service health, adds and deletes user accounts, and manages service requests
• Ran Add, Moves and Changes with Avaya system before the move to Cisco.
• Thorough understanding of MS products: IIS, Active Directory, Lync
• Install MacAfee Enterprise software server and update signature files
• Ensure servers and workstations are clear of malware
• Migrated the domain of an old corp to the new corp
• Ensure a safe disaster recovery and backup with Commvault
• Provide Application Management with Commvault
• Setup MS Lync for use as messaging system
• Setup audio and video conferencing with Lync/Skype
• Setup Platform as a service with Azure on Office 365
• Installation of Skype on users systems and direction for setup
• Modify server startup scripts based on updated information to inform the user community
• Migrate 14000 Exchange 2003 mailboxes to MS Office 365
• Worked with Intune to ensure online devices work with MS Office 365
• 5 years of GPO troubleshooting for former user rights and extensions
• Configure MDM for use with IPAD and IOS and Android devices
• Developed organizational units in Active Directory (AD) and managed user security with group policies

Confidential

Network Technician & Helpdesk

Responsibilities:

• Beta tested the Migration of Windows 7 on local company machines
• Worked with the Windows migration team to script new Windows 7 migration
• Created SQL server for use with Notes migration
• Ensure conference room is technologically available for users
• Ensured laptops could work with projectors and screens
• Ensure all projection equipment can be uploaded to the streaming video
• Used SQL server database to gather all user data to export to filter software for migration
• Installed SCCM 2007 to push Windows 7 out to workstations
• Setup instance of Windows 7 on the server
• Changed the passwords and unlocked users with Active Directory
• Backed up backup domain controller
• Setup new backup domain controller
• Used SCCM 2007 to download applications to user computers
• Migrated 1200 users from Lotus Notes 7 to Outlook 2010
• After updating the mailbox used Archive Attender as a full - featured data archiving solution designed to selectively move or copy messages from Exchange mailboxes and PST files to the SAN storage
• Used The OWA in with the conversion view to assist in an easy access migration
• Used LanDesk 9.5 for security management and system management
• Used LanDesk 9.5 for server monitor and maintenance such as updates
• Worked with the Landesk Service Desk to create trouble tickets
• Installed and configured the Cisco 2951 router
• Supported Exchange 2010 for 2700 people in two buildings
• Troubleshoot outlook connections
• Installed 25HP printers for network use in the company
• Provides remote phone support to Novartis clients including walking through
• Used LDAP to scrap directory information from Lotus Notes to Exchange
• Used SNMP traps and Syslogs with Splunk to collects, indexes and harnesses all of the fast-moving machine data generated by applications, servers and devices to troubleshoot application problems and security
• Oversaw the migration of 750 computers from Lotus 7.0 to Exchange 2010
• Use VOIP technologies including SIP, H.323 With ISDN as a backup
• I suggested we get Veritas Enterprise Vault software so users could store messages outside of the store
• Ran add, Moves and changes on the Avaya system
• Setup DHCP server for off-site users to connect over VPN
• To track and store messages I installed SMTP routing
• Worked with the Avaya S8700 model server
• Installed McAfee Anti-Virus software and updated signature files as needed
• Installed Cisco phones at the client's desk
• Set up and administratered VMWare Exsi software
• Installed Citrix server version 4.5
• Worked with Netapps storage solution to get user data to the cloud
• Worked with users not able to access Citrix
• Assisted users with Citrix related problems like not being able to access
• Used Active Directory to add, modify or create users and profiles
• Assisted with blackberry support
• Setup share point sites for clients
• Assisted clients on the phone and in person with technical problems
• Accessed client computers remotely to assist with software problems
• Used Veritas Backup software to backup servers
• Installed the Avaya server and pulled the 10 Base-T wire implementing new products or services
• Used Remedy to create, update and modify trouble tickets
• Performing preventative maintenance
• Resolving operational problems related to Windows and Exchange. Providing tier 3 technical support

Network Administrator

Confidential

Responsibilities:

• Use Active Directory to modify user's computers, peripherals and schema
• Worked with over 4000 users in the Houston area
• I worked with Active Directory with the integration of Microsoft Exchange
• Migrated the Lotus Notes mail server to MS Exchange
• Worked with protocols POP, IMAP and LDAP
• Ran Add, Moves and Changes on Avaya systems
• Assisted users with Exchange 4.0 and 5.5
• Installed and configured S8300 and S8500 Avaya servers
• Experienced network and telephone cabling
• Installed Linksys and Cisco routers
• Made add, moves and changes with the Avaya telephone system
• Used POP site to upload files through FTP
• Setup Outlook Web Access to give us the ability to view all messages stored on the mail servers
• Setup and run the Systems Management Server
• Use Landesk to keep apprised of server status
• I support the Blackberry server and assist users with Blackberry problems
• Pulled telephone lines from port to block
• Cleared alarms for Avaya DEFINITY Servers and Avaya Communications Manager Systems
• Made add/move and changes to the Meridian mail system
• Added Cisco 1800 and 3800 routers to system enterprise
• Installed Windows 2003 and services such as WINS, DNS and TCPIP services
• Built Windows 2003 servers that were added to the network
• Setup users on the server
• Built the Exchange server added it to the domain and added users to it
• Installed Microsoft Outlook servers and created the outlook users
• Provide assistance at the in - house helpdesk providing technical support by phone and in person using the Remedy help desk ticket system
• Backup the Exchange server each night
• Upgrade both desktop and laptop computers and multi-media devices
• Configures and installs end-user Blackberry devices
• Responds to problems, reports and resolves problems relating to all aspects of personal computers and end-user computing and multi-media devices
• Installed the Nortel VPN client on the Windows 2003 server
• Installs, configures and troubleshoots problems relating to all aspects of personal and shared printer devices