Procurement Analyst Resume
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SUMMARY
- To secure a career opportunity with a dynamic organization; utilizing my extensive experience in Information Technology support. To be an asset in strategic company decision making and project implementations.
TECHNICAL SKILLS
- SAP Material Management; Requirements Plan, Purchasing and Inventory Management
- MS Office Suite - Excel, Word, Power-Point, Access, MS Outlook, Exchange Server support
- ACSS/ VISION, MARS, Remedy Ticket system, Rockwell, RIM Relay, ITSM / incident management
- Project Management Body of Knowledge (PMBOK), project management life-cycle
PROFESSIONAL EXPERIENCE
Procurement Analyst
Confidential
Responsibilities:
- Responsible for aligning materials and services in the Office of Information Technology (OIT)
- Requisition stocked and non-stocked materials/items for maintenance activities
- Requisition services from vendors in support of operation and maintenance activities
- Assist in the approval process of old and new vendors - analyzing quotes for system updates
- Collate requirements and utilized data from vendors in planning Purchase Orders (PO)
- Issue Purchase Order; ensure (PO) delivery schedule is met and suppliers meet contractual criteria
- Review approve and update Purchase Orders (PO)- manage communication for PO with vendors
- Resolve Purchase Order and invoice issues, liaising with account payable (AP) and receivable (AR)
- Execute purchasing policies and procedures, and prepare weekly and monthly system reports
- Serves as Point of Contact (POC) for coordinating purchase of materials and services for TSU (OIT)
- Solicit competitive proposals from qualified suppliers - utilizing supplier KPI reviews and benchmarks
- Review supplier performance regularly to ensure maintenance of the procure to pay process
- Perform project duties as assigned - communicate with other departments regarding PO status
- Review Purchase Orders and contracts for completeness, accuracy and compliance with OIT policies
Help Desk Analyst
Confidential
Responsibilities:
- Responsible for coordinating team effort in upstream lease data research; identifying new sales leads, monitoring drilling intensity, track and monitor emerging plays, identify farm-out opportunities, gather market intelligence for the exploration and production (E&P) sector firms.
- Collated fracking market reports into company database, utilizing proprietary software for data integrity
- Coordinated team effort to assist individual customers and client companies, utilizing access database; excel spreadsheet and dashboard in understanding oil market reports and investment options
- Managed Account Agents, updated stakeholder active directory to authenticate foreign client accounts.
- Verified key data points from Midstream Infrastructure Project Database (MIPD) of U.S. and Canadian crude oil and NLG infrastructure projects.
- Provided help desk phone support for individual customers and client companies, utilizing access database; excel spreadsheet and dashboard in understanding oil market reports and investment options
- Coordinated SME’s and provided internal training and mentoring for Technical Support Representatives
Technical Support Coordinator
Confidential
Responsibilities:
- Responsibilities include; providing phone support for Verizon wireless voice and data customers
- Create, manage and Administer user accounts, profiles and group policies integration to meet network security standards in Windows and MAC network environment utilizing ACSS/VISION support interface
- Maintained and secure network environment by implementing password restrictions to secured platforms
- Identify, resolve and communicate software and hardware compatibility issues, to the end user /customer Migrated user contracts and accounts from multi-carrier network providers
- Utilized customer feedback tool, through proprietary CRM tools to integrate new features for data recovery, voice outages and equipment new orders, replacements and activation.
- Manage on-site and remote support for personal computers, workstations in routing TCP/IP data packets
- Backup and restore user data, setup and configure client email system in on Verizon Enterprise platforms
- Led in customer service with 100% Net Promoter score (NPS) for multiple quarters providing phone support