Customer Support Specialist Resume Atlanta, Ga - Hire IT People

SUMMARY

Highly organized, resourceful and skilled Network Support Engineer with the experience in a variety of network engineering support tasks ranging from troubleshooting connectivity issues, responding to tickets, obtain remote access, installation and much more. Strong technical skills and job performance. Seeking position with strong IT organization to continue technical duties and learn new skills.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Ga

Customer Support Specialist

Responsibilities:

Handle Customer Support Inquiries; email,phone, chat
Resolving first contact issues: password changes, scripted issue resolution
Training clients and staff on product and new features
Remote installation of device for new accounts
Documenting, prioritizing, and tracking requests
Creating shipping labels upon request by client
Resolving issues with client account: invoices, devices, and changes to account information
Updating account users information, change or add IP's, locations
Troubleshoot browser issues within client computer
Verify issues based off information client provides

Confidential

IT Support Specialist

Responsibilities:

Troubleshoot connectivity issues within the system - Windows
Provide remote support using Remote Control Viewer
Resetting End User Password using Password Control
Assign permission within CampusVue, Broadleaf, Workday
Windows 7/10 installation/imaging laptops and PCs
Perform Password reset across six campuses, respond to tickets with SysAid. Resolve 75+tickets daily
Provide continuous support via email, skype, telephone, and face-to-face
User Support for issues with outlook, office365, and syncing data
Provided first level troubleshooting of IT issues from access, password reset, and printers
Create, update or reassign issues using escalation process
Assisted internal and external users with in a Helpdesk Environment
Troubleshoot End Users login access
Assisted DevOps Team with issues within Windows System
Tested all passwords or recreated any issues before sending a resolution to User
Managed and Documented any new or open tickets with SysAids ticketing system
Provided users with relocating and reconnecting work-stations to ensure efficiently working

Confidential

Client Service Representative

Responsibilities:

Confidential

Machine Operator

Coordinate with a team of 8 to exceed the average production goal of 50,000 units per wk.
Trained new team members on machine operations
Troubleshoot all machine issues and escalate tickets as needed.
Maintain clean and safe environment.