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Services Engineer Resume

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Lexington, MA

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CAREER SUMMARY

  • Solid technical experience as a Deployment Services Engineer, Technology Support Analyst, Computer System Technician, and IT Support Specialist supporting all areas of IT including hardware, software, network connectivity, wireless devices, and data security both in person and over the telephone
  • Education includes a strong emphasis on technology through a Microsoft-certified technical training program and earning an Associates Degree in Engineering and certifications from Microsoft, IBM, Dell and Hewlett Packard
  • Prior owner and management experience overseeing transportation operations, generating new business, and developing strong relationships with customers based on trust, service, and dependability

TECHNICAL SKILLS

Hardware: PC set-up and installation; Networked printers, scanners, and PCs; Servers, Routers, Switches, Hubs, RAM, Hard Drives, PolyCom Videoconference Systems, Category 5 Cabling Windows based Smart Phones
Operating Systems: Microsoft Windows 2003 Server, Windows Vista, XP Home/Pro, Windows 2000, Palm OS
Networking: LAN/WAN, TCP/IP subnetting, Ethernet, Wireless
Tools & Utilities: Active Directory, DNS, DHCP, Remote Access, Permission Controls, User Accounts, Antivirus Applications, Firewalls, Network Security, Microsoft Office Suite (including Microsoft Word and Microsoft Excel), TrackIT, Summation, Remedy, Symantec, Ghost


RELEVANT WORK EXPERIENCE

Deployment Services Engineer: Confidential,Lexington, MA (7/09 to 10/09)

  • Configured, deployed and set up new desktops and laptops images using the Dell migration tool
  • Performed a strong willingness to provide excellent customer service in a timely and effective manner
  • Using Active Directory 2003 to deploy the Dell migration tool

Technology Support Analyst: Confidential,Cambridge, MA (6/08 to 3/09)

  • Provided technical support and training to users of PC’s and related desktop products
  • Facilitated the IT Help Desk function to identify, resolve, and prevent the reoccurrence of problems
  • Worked independently, quickly and effectively to solve technical problems with hardware and software
  • Deployed and implemented hardware, software and related technologies and security
  • Delivered exemplary level of customer service to internal clients
  • Supplied rotational after hours “on call” support

Computer System Technician: Confidential,Boston, MA (7/02 to 1/03)

  • Provided end user support on a variety of technical support issues, both in person and over the telephone
  • Assembled, repaired, and maintained PCs and networked printers
  • Performed Windows XP and Windows 2000 hardware configurations
  • Tested final software products and antivirus applications prior to release

IT Support Specialist: Confidential, (contract), Westborough, MA (2/01 to 6/01)

  • Supported 50+ end users by understanding and diagnosing technical problems and resolving issues
  • Configured hardware and maintained networks utilizing Microsoft Windows operating systems
  • Responsible for troubleshooting and resolving network system tape backups to ensure data integrity
  • Provided end user training for multiple versions of Microsoft Outlook
  • Recorded, tracked and updated end user tickets in Remedy

OTHER WORK EXPERIENCE

Owner and Professional Chauffeur: Confidential,Hyde Park, MA (11/04 to 11/07)

  • Provided excellent customer service for high-end clients within tight deadlines and ensuring satisfaction
  • Ensured on time pick-up and drop-off regardless of daily changing variables
  • Resolved operational issues by successfully using a support system of other businesses and chauffeurs
  • Performed routine maintenance ensuring safety and clean environment of vehicle

Professional Chauffeur: Confidential,Braintree, MA (10/03 to 10/04)

  • Generated repeat customers by maintaining a professional manner and pleasant environment
  • Successfully provided customer service for senior level executives in a timely manner

EDUCATION

Microsoft Systems Engineer Program
Coursework Included: Managing a Microsoft Windows XP Professional and Windows Server 2003 Environment; Implementing and Configuring Microsoft Internet Security and Acceleration (ISA) Server 2004; Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure.

  • MCP (Microsoft Certified Professional) – Certified
  • MCSA (Microsoft Certified Systems Administrator) – Certified
  • MCSE (Microsoft Certified Systems Engineer) – Certified

Associates Degree, Engineering


CERTIFICATIONS & CREDENTIALS

  • MCP (Microsoft Certified Professional)
  • MCSA (Microsoft Certified Systems Administrator)
  • MCSE (Microsoft Certified Systems Engineer)
  • IBM Desktop Support
  • Mobile Systems
  • PC Architecture
  • HP Laser Jet and Lexmark Printer
  • Dell Desktop and Notebook
  • Department of Defense: Active Secret Clearance

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