Active Directory Engineer and Domain Admin Resume Bluemont, VA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Bluemont, VA

Active Directory Engineer and Domain Admin

Responsibilities:

Manage DNS, DHCP, Windows Servers 2008 - 2019
Manage, implement, and build Group Policies
DFS setup and management
Active Directory domain and object management in multiple domains across Confidential
Interface with all departments on various projects that intersect/leverage Active Directory
Worked on a project creating new PKI infrastructure involving building a new offline CA for Confidential
Active Directory troubleshooting and technical support across the agency

Confidential, Bluemont, VA

Microsoft Exchange and O365 administrator

Responsibilities:

Assisted in migrating Confidential email to O365 in a hybrid environment.
Managed and troubleshot Confidential mailboxes, groups, routing, and email recovery

Confidential, Bluemont, VA

Technician

Responsibilities:

Provided high level technical support across the agency supporting Windows OS, anti-virus, networking, laptops, desktops, peripherals, Microsoft products, mobile devices, iPads, and in-house applications.
Documented discovered issues and fixes into a technical knowledge base.
Technical expert on my team that others came to for help
Assisted level 1 technicians with calls beyond their expertise and helped train them
Assist with testing and implementation of IT pilot programs such as Adobe Connect, iPhone implementation, Blackberries, and Mobile Iron phone application.
Managed via a portal, troubleshot, and tested iPads, iPhones, Android devices, Windows mobile devices, and Blackberrys.
Adobe Connect administrator and SME for Confidential
Confidential Employee Knowledge Center account administrator(training website)
Assisted Confidential Email migration team with an on going mail migration to O365

Confidential, Alexandria, VA

Technician and contractor team lead

Responsibilities:

Provided high level technical support across the agency supporting Windows OS, anti-virus, networking, laptops, desktops, peripherals, Microsoft products, mobile devices, iPads, and in-house applications.
Team lead for contractor working for Confidential, worked with Confidential management to insure top quality service. Ran reports on worked performed by my team, reviewed their work, provided guidance as needed, and wrote periodic reviews for each team member.

Confidential, Springfield, VA

Help Desk Technician/ACT Team Lead

Responsibilities:

Worked on the Confidential Help Desk unlocking accounts, assisting users in setting up software, troubleshooting software issues, connectivity issues, VPN configuration and troubleshooting, diagnosing hardware and network problems, and documenting actions taken and guidance or training provided to customer.
Used remote management software to work with customers and fix their issues
Worked phone calls from FEMAs public internet Helpdesk Program in support of disaster victims trying to use the online disaster assistance and Confidential Grant websites
Trained new federal and contractor Help Desk technicians
Contractor team lead overseeing Help Desk technicians

Confidential

Desktop Support Contractor

Responsibilities:

Responsible for troubleshooting and fixing hardware and software issues for all desktops, laptops, mobile devices, and printers at location. Worked on small team doing laptop refreshes for the Enterprise Computing Center and coordinating with users.
Document solutions to problems and recommend fundamental changes to systems configurations to prevent recurrences.
Troubleshoot local area network (LAN) connectivity issues and resolves or pushes to LAN team for assistance.
Responsible for preparing and deploying all desktops and laptops. This involves imaging, coordinating with the customer, configuring software, data transfers, testing the equipment, adding the machine to the domain and configuring it and its roles in Active Directory
Was involved in a large scale Blackberry deployment project which included Blackberry setup, configuration, testing, and deployment to customers.

Confidential

Desktop Support Contractor

Responsibilities:

Designed and built a server for a local accounting to be able to host multiple virtual machines in support of their clients
Captured all data from existing physical machines and converted them into virtual machines
Tested all systems and made sure all data was intact and accessible.
Instructed customer on how to operate the system and maintain it.
Setup VMs on a separate subnet from the clients machines to limit risk of unauthorized access.