SUMMARY:

Looking to use my diverse technical, executive and entrepreneurial background to help a company achieve optimum utilization of collaboration resources while creating an energizing and exciting environment for the end user community.

SKILLS & ABILITIES:

• Office 365 SME and Tenant Admin
• ITIL Trained
• Supported all verticals within Office 365 Tenant including Office Pro Plus
• Collaboration Pioneer
• PowerShell Developer & Azure Automation
• Agile Experience
• Azure Administration
• Self - Motivated
• MS & Oracle SQL
• Innovative
• MS 2012 Servers and Server Technologies
• Proven to work under pressure
• Proficient Cisco OS
• Organized
• Multiple brands of LAN/WAN Hardware
• Confident
• VOIP
• Conscientious
• MS Visual Studio
• Diligent
• C#, C++, VB, Java, Node.js
• Team Player
• Hyper-V and VMWare
• Manage and Lead

EXPERIENCE:

Confidential, Phoenix, AZ

Consultant (Office 365 Enterprise Architect)

Responsibilities:

• Day to Day management of the Office 365 Environment
• Create governance and playbook for Office 365 Environment
• Align Office 365 Roadmap with Business Roadmap
• Help with Adoption of new features and products within Office 365 Environment
• Participate in proof of concept with Intune technology
• Meet with executives to manage expectations of feature set within Office 365 Environment.
• Keep up with changes in environment and elevate awareness of them.
• Track performance and keep matrix on use before and after adoption
• Work with security to enable security features available for DLP

Confidential

Consultant (Office 365 SME)

Responsibilities:

• Remotely worked on Office 365 environments for various companies handled the following areas:
• Implemented AD Sync with cloud for single password sign-on
• Created DR resources for more granule restore of exchange mailboxes
• Setup Legal hold environment
• Implemented RMS on email attachments and
• Created PowerShell scripts to automate user creation, adjust AD properties and subscription selections.

Confidential, Phoenix, AZ

Consultant (Sr. Infrastructure Automation Engineer)

Responsibilities:

• Developed scripts within Azure Automation with Runbook to automate the management of customer Azure SQL Servers and Databases.
• Created scripts to archive databases to blobs, import data from Azure network shares and email reports on health and conditions of Azure SQL Databases and Servers.
• Engineered scripts to handle load balancing of Elastic Pools and geo replication.

Confidential, tempe, AZ

Consultant (Office 365 Enterprise Architect)

Responsibilities:

• Key person in the rollout globally of over 185K Office Pro Plus licenses.
• Handled coordination with the implementation team, helped prepare global help desk for support of product and wrote knowledge articles for both end user use and help desk support.
• Developing Azure environment to cover Lab, QA and Production. Using PowerShell script to handle licensing in Azure, Service registration, creation of VM’s, networks, routers, firewalls, etc. Collaborate with other Enterprise Architects to ensure model is repeatable and will handle needs.
• Leading teams which design, build and test, workflow/automation for environments and solutions for IT infrastructure and processing
• Documenting all aspects of setup in Azure in a runbook.
• Using PowerShell, managed all aspects of licensing and product activation for users within Office 365 Tenant. Handled upgrading of users from E3/E4/E5 licensing and disabling of services deemed security risk by risk team.
• Manage relationships with Service Managers and Service Desk to ensure optimal end user experience within Office 365 and Azure environment.
• Single Point of Contact for Office 365 Tenant and cross platform functionality.
• Built relationships with outside managed service provider of Office 365 for roadmap of products, current product lifecycle and support.
• Worked with teams such as Service Desk, Active Directory, Desktop Support and Project Management to help transition support and licensing to steady state of Office 365 and Azure.
• Identified problem with current licensing process and developed and implemented new solution to quickly adapt to new hires.
• Coordinated with service managers the deployment of new functionality such as e-Discovery within Office 365 SharePoint online.
• Create and provide reports based on team and customer requirements of Office 365 tenant.
• Monitored internal social media to help promote Office 365 features to end users and manage the community.
• Update and create PowerShell scripts for licensing and reporting of Office 365.

Confidential, Willmington, DE

Consultant (SharePoint Architect / Developer)

Responsibilities:

• Met with team leads to develop Office 365 SharePoint Online and On-Premise SharePoint sites for their department using InfoPath, SharePoint Designer and Visual Studio.
• Developed PowerShell scripts to manage Office 365 SharePoint Online and On-Premise.
• Architected and managed L2/L3 Service Desk to support “Secure Vault”, a highly protected on premise SharePoint site that contained corporate confidential and protected information.
• Implemented RMS within SharePoint Secure Vault environment.
• Implemented DLP within Secure Vault environment.
• Provided assistance with overall conversion of On-Premise SharePoint sites to Office 365 SharePoint Online.
• Planned, Developed, Coordinated and lead migration of Axalta to Office 365 SharePoint Online during spin off using agile methodology.
• Planned, Developed, Coordinated and eventually became lead developer using agile methodology in creating a utility to migrate data from legacy collaboration tools to Office 365 SharePoint Online. This project was part of spinning off Chemours.

Confidential, scottsdale, AZ

Service Manager

Responsibilities:

• Maintained and managed all aspects of both classic and NexGen hosted reservation systems using ITIL standards. Brought products to highest uptime and reliability in company history.
• Handled escalation of emergency issues for clients and coordinated with Mphasis offshore support group.
• Worked in agile development groups to ensure customer priorities were voiced for each revision of the software.
• Co-directed change management group and successfully, streamlined change management process for all aspects of companies hosted solutions.
• Managed and oversaw all aspects of the ExaData (Oracle Database Appliance) implementation to replace outdated Linux/Unix systems hosting Oracle. Provided better uptime and performance for hosted applications.
• Managed customer relationships with larger clients such as La Quinta, Expedia, and Booking.com

Confidential, Peoria, AZ

Owner

Responsibilities:

• Created department within Confidential to provide remote IT support services. Was outsourced as virtual IT group for small to medium size businesses. It was our mission statement to not only provide support services, but to utilize existing resources and new technology to cut work cycles and increase productivity. In 2010 migrated and managed all clients from local Exchange and SharePoint servers to new MS BPOS (Business Productivity Online) which eventually became Office 365.
• Regional Partner with Fonality in providing VOIP services to customers