Refresh Technician Resume Atlanta, GA - Hire IT People

SKILLS:

Proficiency in MS Office, 365, Outlook, Microsoft XP/Vista/ Windows 7, 8, 10, Active Directory, ITIL, ServiceNow, Novell, Oracle, SCCM, GroupWise, Outlook 2010, Geeksquad Certified. MAC OS, Google IT Professional Fundamentals

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Refresh Technician

Responsibilities:

Unpack and install new thin clients for Enterprise, National, and Alamo car rental services
Back - up clients data files and configure network printers at each worksite package and ship out old printer and PC workstations to Enterprise headquarters

Confidential, Atlanta, GA

Refresh Technician

Responsibilities:

Order, build, and configure client s new work laptop.
Back-up client s data files and create a new profile in Active Directory for new machine name
Conduct daily progress meetings; schedule EDR upgrade dates for company 's employees.

Confidential, Alpharetta, GA

Software developer trainee

Responsibilities:

Weekly training course for entry-level programmers
Salesforce development program
JavaScript and html training

Confidential, Atlanta, GA

Information Technology Manager

Responsibilities:

Diagnose and repair PC/MAC and printer related issues in an efficient and timely fashion.
Maintain and document our IT inventory for our staff and student body (400+ devices). Provide reports for School s operation manager.
Create user accounts for new employees and designate access rights in active directory
Install operation systems images on new PCs and re-image older machines
Install and configure several Apple Macintosh iMacs and iPad for the entire student bodies

Confidential, Roswell, GA

HP Refresh Technician/Systems Engineer

Responsibilities:

Reimages computers using Ghost and loads specified software packages such as the Microsoft Office Suite or its components onto users’ computers.
Performs system refresh/re-image and transfers data storage
Performs additional tasks or duties as assigned by the Manager of the Help Desk, Managing Director of User Support Services, or other designated management.
Diagnoses and corrects system hardware, software and user problems; repairs and replaces components and entire systems.
Creates tickets in the service ticketing system and provides updates on the status and completion of problem requests.
Install hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards, etc. on user’s premises.

Confidential, Atlanta, GA

Remote Technical PC Expert

Responsibilities:

Answer inbound calls from customers who have a wide array of PC/MAC technical issues
Analyze and recommend available PC services tailored specifically for each client
Repair and install system software and hardware peripherals (printers, scanners, & etc.)
Created tickets for clients to receive system maintenance
Performed system refresh/re-image and made sure data storage transferred successfully

Confidential, Atlanta, GA

Information Technology Assistant

Responsibilities:

Installed hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards, etc. on user’s premises.
Reimaged PC/MAC using Ghost and loads specified software packages such as the Microsoft Office Suite or its components onto users’ computers.
Created tickets in the service ticketing system and provides updates on the status and completion of problem requests.
Diagnosed and corrects system hardware, software and user problems; repairs and replaces components and entire systems.

We provide IT Staff Augmentation Services!

Refresh Technician Resume

Atlanta, GA

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