PROFESSIONAL PROFILE

Skilled Office Administrative Support and Customer Service professional with extensive experience in all office functions totally committed to accuracy and quality in all tasks. Possess exceptional customer service skills that are applicable to many industries and fields. Demonstrate ability to work under pressure and in deadline-driven situations.

To secure a position in an interesting field which will challenge my abilities allowing me to fully utilize my communication, organizational, and problem solving skills.

• Business Management
• Human Resources
• Customer Service
• Training
• Microsoft Office Professional
• Purchasing
• Leadership
• Data Entry
• Team Building
• Time Management
• Professional Development
• Update Policies & Procedures
• Verbal & Written Communications

EXPERIENCE

Confidential, (Milwaukee, WI) May 2009-December 2009

• Schedule interviews for American Greetings
• Follow up on skills assessment testing updating system and correspondence to candidate or District Manager
• Update candidate information in system
• Decline Letters and Reference Checks for Correctional Corporation of America

Confidential, -March 2008-January 2009

• Schedule and coordinate interviews for external and internal candidates
• Organize flights, hotels and car rentals for candidates coming in for interviews
• Reconcile expense reports and provide them to accounting
• Interface with candidates to insure accommodations and scheduling for interviews
• Confer with HR Managers
• Compose offer letters
• Send out new hire packet and schedule FedEx pickups
• Order background and drug screens for new hire employees

Confidential, New Holland-July 2006-March 2008

• Coordinate and submit all Environmental Protection Agency information for shipments of goods from foreign soil coming into the United States following the EPA rules, guidelines and regulations.
• Help to facilitate shipments that have problems.
• Track down and investigate missing shipment information using contacts in Europe and Asia.
• Maintain and cultivate relationships with contacts and brokers.
• Collect NAFTA documentation from current suppliers.
• Send and collect Customs Trade Partnership Against Terrorism information from foreign suppliers.

Customer Service/Administrative Assistant-contractor at Confidential, July 2005-June 2006

• Support Manager and provide customer service to internal customers.
• Compile statistical data for the phone queue and new, lost, changed and credit memo accounts.
• Enter new accounts for the six professional business units.
• Create process for customers to receive return MSDS forms.
• Create flow processes for distributor accounts.
• Maintain meeting notes and records.
• Graph statistical data for Manger of employees and accounts.

Confidential, WI 2001–2004

Administrative Assistant

• Provided administrative support to the President, Vice Presidents, Managers, Engineers and Supervisors.
• Interfaced with 60 suppliers and vendors to ensure accurate pricing, quantities and availability; entered, processed, and faxed all purchase orders.
• Developed cost comparison spreadsheets and graphs for different suppliers.
• Reconciled invoices and packing slips for Accounting on a weekly basis.
• Entered Engineering, Human Resources, Purchasing, and inventory documentation for new system conversion process.
• Rewrote and updated Standard Operating Procedures for on the job training.
• Created and revised Human Resources forms, manuals and brochures.
• Updated engineering prototype information weekly.
• Created Quality Survey and compiled results from the responses.
• Answered phones and greeted customers.

Confidential, Waukegan, IL 1994 –2001

Secretary / Training Assistant

• Maintained, organized, and scheduled mass training sessions involving up to 1,200 employees on a daily basis.
• Created proposal and year-end close out for the Illinois Training Grant.
• Collected, maintained, and documented all training information including employee expenses, salaries, and benefits amounts for training that was in excess of $300,000 annually.
• Dealt with consultants and management to provide and implement training codes and tables for a conversion process to a new Human Resource system.
• Negotiated costs for training with consultants that saved the company over $30,000 in computer training annually.
• Produced binders for each Director / Manager with a break down of all training conducted for their employees after annual needs assessment information was compiled. Graphed results along with a presentation of results.
• Supported two facilities and maintain all training documentation for over 1,200 employees including education assistance, seminars, external conferences, internal training, policy training, procedure training and on the job training.
• Documented training in the Human Resource database for all employees.
• Continuous Improvement Ideas / track and follow through with employee and managers for responses and employee awards.

EDUCATION/TRAINING

Bachelor of Science: Business Administration 

Training and Awards 

• Horizon Training and Development / ADP (Human Resource Systems) / JDE / Siebel / Monster Applicant Tracking / StepStone
• 7 Habits of Highly Effective People; Zenger Millers Leadership 2000 (Basic Principles, Proactive Listening)
• Leadership Awards and Individual Achievement Awards for substantial cost savings to the company and for being a team player and exceptional worker.