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Customer Service Rep Resume

San Francisco, CA

OBJECTIVE:
A full time career position that will combine my experience in banking, customer service and administrative work

SKILLS:
Computer: MS Office, Outlook, Word, various data entry programs.

TYPING:
45 wpm, 10-key by touch
Quick learner, reliable, flexible, and inquisitive.
Great attention to detail and accuracy in work.
Ability to work well independently as well as with fellow
colleagues.

RELEVANT EXPERIENCE:

Customer Service Rep, Confidential, San Francisco, Ca
June 2008 - current

Inbound call center taking calls from customers regarding their accounts.
Updating credit card & vehicle information. Making payments, issuing
credits, notating accounts. Help with all violations and DMV holds.

Operations Processor Confidential,
San Francisco, CA
June 2008 - March 2010

Worked with Loss Prevention regarding account closures and audited
call center work. Researched, verified, released and/or credited overdraft fees on
customers\' accounts for any checks that were placed on hold.

PCC- Banking Service Specialist Confidential,
San Francisco, CA
March 2007 - June 2008

Assisted customers and bankers with information on account closures.
Set up fraud claims for investigation in both Ach and Check fraud. Worked
with customer accounts to resolve customer inquiries regarding holds
on accounts and on deposits, entered information into computer system;
documented corrective measures; resolved routine,moderately complex,
and difficult customer problems and inquiries

Inbound Fraud Prevention-Confidential,
Pleasanton, CA
November 2006 - March 2007

Reviewed customers Credit Card accounts for fraudulent transaction.
Set up fraud claims for Investigation and issued new Credit Cards. Worked
with customer accounts to resolve customer inquiries, entered information into
computer system; documented corrective measures and resolved routine to
moderately complex and difficult customer problems and inquiries.

Electronic Claims Service -Confidential,
Concord, CA
March 2006 - November 2006

Filed claims for unauthorized transactions involving customers\' Atm and
Checking accounts (ACH). Dealt with merchants to resolve issues that
customers come across in their accounts. Worked with other departments
such as Fraud Dept, Check Fraud Forgery, ATM customer protection.
Updated claim information with investigators. Currently on the Aim team
which is the voice of the associate and worked closely with Management.
Made associate of the month in June.

Customer Service & Support -Confidential,
Concord, CA
July 2005 - March 2006

Communicated with customers via phone regarding their bank accounts.
Efficiently accommodated customer needs while utilizing good judgment in
a variety of situations that benefited both customer and bank which acquires
a speedy resolution. Processed request for opening, closing or changing
accounts.

Customer Consultant - Confidential,
San Bruno, CA
March 2005 - June 2005

Performed customer service responsibilities while communicating with customers via
phone, fax and email. Processed orders, credits and data entry. Accommodated
customer needs in a variety of situations that required speedy resolutions.

Team Leader - Confidential,
San Francisco, CA
November 1998 -February 2005

Trained, supervised, and motivated a 11-member team of full and seasonal associates.
Performed customer service responsibilities while communicating with customers via
phone and email. Processed orders, credits and data entry. Efficiently accommodated
customer needs while utilizing good judgment in a variety of situations that required
speedy resolutions.

Office Assistant, Confidential,
San Francisco
June 1996 - November 1998

Performed filing, billing, bookkeeping duties, and answered phones.
Provided clerical and administrative work for different
dental labs and supply companies.

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