SUMMARY

• IT Professional with experience in Application/Production Support and FIX roles. Support 24/7 hour environments with full efficiency and dedication.
• Organized, highly motivated, multitasked, and detail - oriented problem solver with acute understanding of global marketplace.
• Excellent interpersonal, analytical, and time management skills; ability to prioritize multiple responsibilities in a fast-paced deadline-intensive environment.
• Strong professional with sound knowledge of current technologies, advanced applications and ability to learn quickly.

PROFESSIONAL EXPERIENCE

Confidential, New York, N.Y

Application Support Analyst

Responsibilities:

• Provide level 1 and 2-line support to the stakeholders who are using the (Model Risk and Electronic Trading Risk) applications via phone or E-mail Provide training and demos to new Business users Follow departmental procedures to ensure timely, high quality delivery of service to all stakeholders Problem research and resolution using SQL, Unix/Linux commands, text editors (VI) and FIX logs Follow up with all turnovers and address any problems or incidents affecting the production flow Use SQL to create manual reports to meet business needs Able to prioritize and engage technical and business partners when required Coordinate and perform in disaster recovery exercises Administrate access and user role provisioning using defined procedures Monitor and execute Autosys jobs Install new releases and upgrades in production environment, and perform post testing Respond to alerts from Geneos monitoring system, troubleshoot or escalate as necessary Manage JIRA as a trouble/ticket tracking system for the group Identify, document, and implement, new processes and procedures that enhance production support team efficiency

Confidential, New York, N.Y

Application Support Engineer

Responsibilities:

• Provide 1st and 2nd line support to FX external clients and internal traders trading on ECN system On-Board and certify new clients in order to trade on the ECN system Research and resolve different trade issues (Market Data, Latency, etc.)
• Research FIX trading and FIX connectivity issues (FIX 4.2 & 4.4) in the UAT and production environments Install new releases and upgrades in production environment, and perform post testing Support weekend systems start up and resolve problems that may arise Use UNIX command line to identify and resolve production issues that may arise Use SQL to create reports requested by users and to retrieve data in order to troubleshoot trading issues Write Shell scripts (ksh) to support the needs of the clients. Work with Development to address ongoing system constraints and to align future improvements with business needs.
• Respond to alerts from monitoring systems, troubleshoot as necessary Use different Network Commands (telnet, ping, tracert, netstat, etc.) in order to resolve connectivity issues

Confidential, New York, N.Y

Trade Floor Application Support Analyst

Responsibilities:

• Provide 1st line support to equity traders on the trading floor (Domestic and International desks) using in house OMS and EMS systems to trade Monitoring of application and server logs for UNIX/LINUX servers and troubleshoot as necessary Configuration, update and changes management for the OMS system Implement all releases into production, conduct post-release testing Troubleshoot FIX connectivity issues Validation of market data symbol database to program trading desk OMS Use UNIX command line to identify and resolve production problems that may arise Use SQL to create and support different reports for traders Work with Development to address ongoing system constraints and to align future improvements with business needs.
• Use different Network Commands (telnet, ping, tracert, netstat, ipconfig, etc.) in order to resolve connectivity issues Support testing in the UAT environment for clients and other groups within the bank Create procedures and documentations for handling existing issues

Confidential, New York, N.Y

Production Support Analyst

Responsibilities:

• Provide 2nd line support for Lava trading products (ColorBook, ColorPalette) to traders and users in Windows environment Follow departmental procedures to ensure timely, high quality delivery of service to Lava trading clients Use technical and trading (Equity) knowledge and expertise combined with work experience to identify and resolve problems in a timely fashion Support testing in the UAT and QA environment for clients and other groups within the company Support on-going changes and enhancements in the Production, QA and UAT environments Respond to alerts from monitoring systems, troubleshoot as necessary Use SQL to create and support different reports for traders and users use Use SQL to retrieve data from trade tables in order to troubleshoot trading issues Work with Development to address ongoing system constraints and to align future improvements with business needs. Use different Network Commands (telnet, ping, tracert, netstat, ipconfig, etc.) in order to resolve connectivity issues Use ProdMan and BMC as a trouble/ticket tracking systems Troubleshoot FIX Protocol and FIX connectivity issues Work with Operations to troubleshoot any issues that may arise Create procedures and documentations for handling existing issues