Cloud Billing Support Resume Seattle, WA - Hire IT People

SUMMARY

Experienced IT Support Specialist with a proven track record in supporting the user with a high satisfaction rating, reviewing and improving upon internal knowledge documents, and conveying these findings in an easy - to-understand manner.
Works with many fields of technology including user hardware, administrative tools, mobile technology, and virtualization/cloud services.
Focuses on delivering high-quality support, improving internal knowledge bases, and analysing current IT processes for possible methods of efficiency and ease-of-use advancements.

TECHNICAL SKILLS

Competencies: IT support at the user level, consisting of hardware, software, printers, mobile devices, Operating Systems, peripherals. Business impact and recovery planning in event of disasters. Inventory and asset management, including inventory tracking, vendor communication for replacements and repairs, refresh tracking. Active Directory management to administer user accounts and security access.

Technologies: Windows OS, Laptop and Desktop Hardware, SCCM, Microsoft MDT, Active Directory, intermediate Networking Concepts (DNS, DHCP, etc).

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Cloud Billing Support

Responsibilities:

Created, maintained, and provided consistent improvements to documentation for current and future team members to learn and improve from.
Internal and External Clients
Feedback with upper management to fine-tune processes for the new team.

Confidential

Desktop Support Technician

Responsibilities:

Various 3rd party software support
Badge management to supervise proper access based on job duty.
Ticket Management
Supported executives of company.
Microsoft MDT to update OS images.

Confidential

Desktop Support

Responsibilities:

Remote and In-Person
HIPAA env. Regulations.
Broad Windows Product Support, with occasional Mac Product Support
MDM management
Ticket Management
Citrix Environment and Cloud Support

Confidential

Help Desk Support

Responsibilities:

Remote and In-Person
Data backups and windows profile restoration
Network Access Management involving CAC credentials and VPN
Maintained Secret-level security clearance for job duties.

Confidential

Help Desk Support

Responsibilities:

Brought in to aid with Disaster Recovery Plan and BCP analysis, central location for living documents.
Record and Business Document Handling
Provided assistance to IT Administration with normal support duties.
(PROJECT) Worked with vendors to determine data storage and recovery needs.

We provide IT Staff Augmentation Services!

Cloud Billing Support Resume

Seattle, WA

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