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Service Desk Analyst Resume

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NJ

PROFESSIONAL EXPERIENCE

Confidential, NJ

Service Desk Analyst

Responsibilities:

  • Installed system software, including Microsoft and Apple
  • Admin of DUO VPN login system
  • Admin of Celgene Password Manager for Vetting of clients
  • Admin install of Good Mobile Control for emails on mobile devices
  • Admin of AirWatch Console for iPhone and Android Devices
  • Remotely set up VPN on desktops and laptops and iPad
  • Microsoft Office 365 Cloud Configuration
  • Active Directory Admin of input
  • Use of Remedy Ticket Tracking System and IT Service Desk and CelService Now Ticketing
  • Administration of Windows Operating System 7 and 10 and Exchange servers
  • Application push with Altiris and SCCM
  • Image PC’S using Symantec Ghost from Server
  • Restored data, operating systems, files, documents and drivers on Windows
  • Resolved computer hardware and software, printing, installation, email and operating systems issues
  • Resolved virus and malware issues
  • Installation of Office 365 with Altiris

Confidential, NJ

Help Desk Analyst \ Network Engineer

Responsibilities:

  • Resolved virus and malware issues with a 98% success rate
  • Use of Numeric Tracking System
  • Installation of Office 365 and maintenance
  • Active Directory Admin
  • Manage mailboxes and anti - spam polices
  • Permissions assigned to SharePoint sites
  • Set up equipment for 200 employees, including installing cables and hardware
  • Restored data, operating systems, files, documents and drivers on Windows and Mac
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Installed system software, including Microsoft and Apple
  • Administered clients Active Directory
  • Administration of Windows Operation XP, 7 and 10
  • Configuration of IOS Snow Leopard, Mountain Lion, Yosemite and Maverick
  • Configure, monitor and maintain software firewall implementations on desktops
  • Maintain up-to-date procedures and documentation to support IT security processes
  • Monitor vulnerability notices and provide engineering
  • Application push with Altiris and SCCM
  • Image PC’S using Symantec Ghost from Server
  • Support for security patch distribution DHCP, TCIP/IP

Confidential, Holmdel, NJ

Network Support

Responsibilities:

  • Performed network documentation and created disaster recovery plan
  • Setup Cisco Entercept IDS and Cisco Works for Windows for network monitoring
  • Analyzed expanding network, ran fiber, and implemented wireless communication
  • Designed configuration and layout of WAN to include IPT Internet facing VPNs and wireless subnet
  • Migrated network from full mesh frame relay to Point-Point T1 on larger sites, and implemented IPsec VPN on smaller sites
  • Administered multiple PIX firewalls throughout WAN to ensure LAN integrity from external threats
  • Administered clients Active Directory
  • Reconfiguring desktops and servers Microsoft Windows Server 2003
  • Remotely set up VPN on desktops and laptops
  • Support of 30+ applications
  • Responsible for all system upgrades and software migrations
  • Setup and support Cisco VPN and Microsoft Office 2010
  • Microsoft Office 365 Cloud Configuration
  • Configuration and operation of Wave Voice System (VOIP AND ANALOG)
  • Administration of Windows Operation XP and 7
  • Administrate and configure VmSphere version 4 and 5
  • Core work with NexGen and Aftec
  • Flash Wyse V50LE Thin Client install on network
  • VMware VSphere 4.0 & 5.0 install and support on servers
  • Symantec Backup exec and NT Backups
  • Monitor IDS, IPS, application firewall and log aggregation alerts
  • Configure, monitor and maintain software firewall implementations on desktops
  • Maintain up-to-date procedures and documentation to support IT security processes
  • Monitor vulnerability notices and provide engineering support for security patch distribution
  • DHCP TCIP/IP

Confidential, Chicago, IL

Network & Desktop Support Engineer

Responsibilities:

  • Redesigned infrastructure of the Firewall system to from Cisco Pix 515E to Cisco ASA 5520
  • Restructured Cisco 3800 switches to Cisco 6509 core switches with gigabit and Fiber
  • Reconfigured 25 routers, 37 switches and 52 servers with 24/7 support and websense Firewall
  • Administrated and supported Blackberry server with Microsoft Exchange
  • Implemented OS patches to servers with upgrades

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