Service Desk Analyst Resume
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NJ
PROFESSIONAL EXPERIENCE
Confidential, NJ
Service Desk Analyst
Responsibilities:
- Installed system software, including Microsoft and Apple
- Admin of DUO VPN login system
- Admin of Celgene Password Manager for Vetting of clients
- Admin install of Good Mobile Control for emails on mobile devices
- Admin of AirWatch Console for iPhone and Android Devices
- Remotely set up VPN on desktops and laptops and iPad
- Microsoft Office 365 Cloud Configuration
- Active Directory Admin of input
- Use of Remedy Ticket Tracking System and IT Service Desk and CelService Now Ticketing
- Administration of Windows Operating System 7 and 10 and Exchange servers
- Application push with Altiris and SCCM
- Image PC’S using Symantec Ghost from Server
- Restored data, operating systems, files, documents and drivers on Windows
- Resolved computer hardware and software, printing, installation, email and operating systems issues
- Resolved virus and malware issues
- Installation of Office 365 with Altiris
Confidential, NJ
Help Desk Analyst \ Network Engineer
Responsibilities:
- Resolved virus and malware issues with a 98% success rate
- Use of Numeric Tracking System
- Installation of Office 365 and maintenance
- Active Directory Admin
- Manage mailboxes and anti - spam polices
- Permissions assigned to SharePoint sites
- Set up equipment for 200 employees, including installing cables and hardware
- Restored data, operating systems, files, documents and drivers on Windows and Mac
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
- Installed system software, including Microsoft and Apple
- Administered clients Active Directory
- Administration of Windows Operation XP, 7 and 10
- Configuration of IOS Snow Leopard, Mountain Lion, Yosemite and Maverick
- Configure, monitor and maintain software firewall implementations on desktops
- Maintain up-to-date procedures and documentation to support IT security processes
- Monitor vulnerability notices and provide engineering
- Application push with Altiris and SCCM
- Image PC’S using Symantec Ghost from Server
- Support for security patch distribution DHCP, TCIP/IP
Confidential, Holmdel, NJ
Network Support
Responsibilities:
- Performed network documentation and created disaster recovery plan
- Setup Cisco Entercept IDS and Cisco Works for Windows for network monitoring
- Analyzed expanding network, ran fiber, and implemented wireless communication
- Designed configuration and layout of WAN to include IPT Internet facing VPNs and wireless subnet
- Migrated network from full mesh frame relay to Point-Point T1 on larger sites, and implemented IPsec VPN on smaller sites
- Administered multiple PIX firewalls throughout WAN to ensure LAN integrity from external threats
- Administered clients Active Directory
- Reconfiguring desktops and servers Microsoft Windows Server 2003
- Remotely set up VPN on desktops and laptops
- Support of 30+ applications
- Responsible for all system upgrades and software migrations
- Setup and support Cisco VPN and Microsoft Office 2010
- Microsoft Office 365 Cloud Configuration
- Configuration and operation of Wave Voice System (VOIP AND ANALOG)
- Administration of Windows Operation XP and 7
- Administrate and configure VmSphere version 4 and 5
- Core work with NexGen and Aftec
- Flash Wyse V50LE Thin Client install on network
- VMware VSphere 4.0 & 5.0 install and support on servers
- Symantec Backup exec and NT Backups
- Monitor IDS, IPS, application firewall and log aggregation alerts
- Configure, monitor and maintain software firewall implementations on desktops
- Maintain up-to-date procedures and documentation to support IT security processes
- Monitor vulnerability notices and provide engineering support for security patch distribution
- DHCP TCIP/IP
Confidential, Chicago, IL
Network & Desktop Support Engineer
Responsibilities:
- Redesigned infrastructure of the Firewall system to from Cisco Pix 515E to Cisco ASA 5520
- Restructured Cisco 3800 switches to Cisco 6509 core switches with gigabit and Fiber
- Reconfigured 25 routers, 37 switches and 52 servers with 24/7 support and websense Firewall
- Administrated and supported Blackberry server with Microsoft Exchange
- Implemented OS patches to servers with upgrades