Application Support Engineer Resume

SUMMARY

Dedicated trading floor & desktop support with over 20 Years’ experience in user support, troubleshooting and software such as Bloomberg, Thomson Reuters and FactSet. A team player that is flexible, reliable and adaptable to dynamic environment.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Application Support Engineer

Responsibilities:

Supported Board of Governors (Federal Reserve System) Senior Economist, Research Analyst.
Supported Stata15 - mp Interactive, SAS Studio, MATLAB (over 20 Toolboxes)
Supported Bloomberg-TOMS, ION, Marketview, Triplepoint, Thomson Reuters, FactSet, Wall Street System, Federal Reserve, Black Rock Aladdin and Market Axess.
Supported, implemented and trained users on: Turret Phones, IPC Unigy IQ/ MAX Touch,
Private wires, Dealer Boards, Voice Recorder, Cisco UCM IP Phones 7962.
Provide IMAC services within integrated environment HPC Cluster, SAN and Analytic Database.
Supported Active Directory, creating users, gave security rights, permission, monitoring event logs and group policy. Configured and troubleshoot Exchange Outlook 2010 & 2016.

Confidential, New York, NY

IT Trading Floor Support/ Front Office Support Consultant

Responsibilities:

Supported Bloomberg-TOMS, ION, Thomson Reuters, FactSet, Wall Street System, Murex, Federal Reserve, Black Rock Aladdin. Products: Derivatives, Commodities, Equities & Bonds.
Supported, implemented and trained users on: Turret Phones; IPC Unigy IQ/ MAX Touch,
Private wires, Dealer Boards, and Cisco UCM IP Phones 7962.
Spearheaded the initiative Win 10 Deployment using SCCM, managed full life cycle of project, including post-deployment follow-up, process and procedure with documentation and security.
Supported Amulet Hotkey CoreStation DXM Blade Workstation, Quad display DXZ4 Zero Client high-performance, VMware vSphere 6.5, VMware Horizon 7 Virtualization and NVIDIA GRID HPC software for the Trader workstation. MS Office 365, Window 7/10 and SharePoint.
Managed Entrust Security, Oracle Pass-Logix SSO, BYOD, RSA Soft Token and Crestron AV.

Confidential, New York, NY

IT Trading Floor Support/ Front Office Support Consultant

Responsibilities:

Supported trading floor applications; Bloomberg-TOMS, ION, Thomson Reuters, FactSet, Wall Street System, Ice Chat, Morningstar, MS PowerShell, Murex &Triple Point Commodity XL.
Spearheaded the initiative with IPC Turret, installed, setup and trained users Phones: IPC’s Unigy IQ/ MAX TOUCH, private wires Dealer Boards, Cisco UCM IP Phones7962, MDM AirWatch.
Responsible for creating and updating SQL databases. Worked with Developers.
Supported Active Directory, creating users, gave security rights, permission, monitoring event logs and group policy. Configured and troubleshoot Exchange Outlook 2010 & 2016.

Confidential, New York, NY

IT Trading Floor Support Consultant

Responsibilities:

Supported market data: Bloomberg-TOMS, FactSet, Market Axess and Charles Rivers.
Supported Front, Middle and Back Office: Commodities, Fixed Income, Equities and FX.
Spearheaded the initiative Win 10 Deployment using SCCM, managed full life cycle of project, including post-deployment follow-up, process and procedure with documentation and security.
Setup Blackberry, iPhones, iPads, Cisco IP Telephony, IPC’s Unigy Turret and RSA secure ID.
Migration from Lotus Notes to Outlook, XP to Win7, MS Office 2007 to 2010 and 2016.

Confidential, New York, NY

IT Trading Floor Support Analyst

Responsibilities:

Supported Trading Floor, Investment Bankers & Research Analyst.
Trading apps; Bloomberg-TOMS, FactSet, Market Axess, Brass and Trade Web.
Investment Products, Derivatives, Equity, Commodities, Fixed Income and FX.
Supported Oracle Database, SQL, Sybase, Big Data, Mortgage Back Security, Risk Management.
Supported implemented and trained users on; IPC’s Unigy IQ/ MAX Edge Turret Phones, Cisco IP Telephony and RSA secure ID. Worked with IPC engineers that required their assistant.
Juniper Network OAC, (Odyssey Access Client), NAC, ACL Connectivity, Oracle SSO, Check Point Security, IBM Endpoint Manager, Symantec Endpoint Protection AV, SharePoint, and SCCM Client and Microsoft Exchange.

Confidential, Charlotte, NC

IT Security Analyst

Responsibilities:

Created, deleted and managed user accounts and passwords using DFS, Active Directory.
Assist in performing risk assessment on all updates, communicated and coordinate all maintenance with operations staff, management, and end-users. Configured Microsoft Exchange 2003.
Oracle SSO, Check Point Security, Active Directory, User Authentication, RSA Secure ID VPN, File Share Permissions, Rights, Authorization, Network Administration, IT Auditing, Sox Compliance and Sarbanes Oxley, RACF Security Administration and Change management processes.