SUMMARY

• 5 years programming, designing, testing, and implementing large commercial Web site for nursing students across the nation to register online and take exams online.
• Over Twenty years network administration of Novell 3.11, 5.0, Microsoft NT 4.0, W2K Server, W2K Advanced Server, Windows 2003 Server, Windows Server 2012, Windows Server 2016, Citrix servers, WebSphere 5.x, 6.x, 7.x., and 8.x
• Over 28 years of IT experience in troubleshooting pc and server hardware, software, and helpdesk support.
• Three years as a business owner providing consulting services for small businesses and individuals.
• An experienced consultant with extensive experience in server administration \ engineering desires a challenging position that utilizes my proven abilities to help an organization grow with network technology.
• Additionally, experienced in application development and database administration.
• Analytical and able to effectively design and implement cost effective solutions to business problems.
• Excellent management, leadership, and team building skills with projects and people.
• Excellent written and verbal communication skills.

TECHNICAL SKILLS

• Acuo Claron Nil Read (3.5, 4.1, 4.2, 4.3, 4.4) Installation, Configuration, and Support.
• Acuo Vendor Neutral Archive 6.0.1, 6.0.2, 6.0.3 Installation, Configuration, and Support.
• Microsoft Dynamics CRM
• Microsoft SCCM
• GE PACS 3.1, 3.2
• Red Hat Enterprise Server
• Disaster Recovery using VERITAS Backup Exec (7.5, 8.0. 8.5, 9.0)
• Assembling computers from the ground up
• Firewall installation and configuration
• TCP\IP, IPX\SPX, VPN, Remote Desktop
• 3Com hubs and routers
• Network Cabling
• Upgrading software/hardware products
• Certified Novell Administrator (5.0)
• Active Directory Services
• Network Security
• Troubleshoot network, hardware, software problems
• Conversion of operating system platforms
• Microsoft Exchange (5.5, 2000)
• SCO UNIX Open Server 5.x
• Novell (3.11, 5.0).
• Citrix Server XP FR3, Citrix Presentation Server 3.x, 4.x, 5.x, XenServer 5.x
• PC Operating Systems Windows 3.11, 95, 98, Vista, XP, 7, 8, 10

PROFESSIONAL EXPERIENCE

Confidential, Lenexa, KS

Software Technical Support

Responsibilities:

• Acuo VNA Support of the Acuo VNA Suite and NilRead to over 1,000 sites globally
• Acuo Store
• Acuo Med
• Acuo Semantix
• Acuo Access
• Acuo High Availability
• Acuo Admin Portal (1.3, 1.4, 1.5, 1.6.53, 1.6.64)
• Medicalis Intelligo
• Acuo XDS Registry
• Acuo XDS Repository
• Claron NilRead (4.1, 4.2, 4.3, 4.4)
• NilRead Advanced QA.
• Installation and Configuration of Acuo VNA Suite (6.0.2, 6.0.3, 6.0.4).
• Upgrading VNA Customers with latest Patches of the VNA Suite (6.0.2, 6.0.3, 6.0.4).
• Troubleshooting SQL Server (2008, 2012, & 2016) issues.
• Troubleshooting of Acuo Sync between Primary and Secondary Data Centers.
• Troubleshooting issues with Acuo VNA suite of applications.
• Installation and Configuration of Nil Read 4.1, 4.2, 4.3, 4.4
• Troubleshooting issues with Nil Read 3.5, 4.1, 4.2, 4.3, 4.4
• Troubleshooting Web Application IIS issues and connectivity.
• Troubleshooting issues with other PACS vendors connecting Acuo VNA.
• Implementing of DICOM SOP classes into Acuo VNA.
• Troubleshooting Acuo Semantix and Medicalis Intelligo issues.
• Troubleshooting issues with 3rd party HL7 vendors at client sites.
• Troubleshooting customer issues with real live patient data and imaging.
• Troubleshooting network TCP/IP, Ethernet, WAN, LDAP and load balancers at customer sites for optimal performance.
• Troubleshooting issues with Microsoft Server 2003, 2008, 2012, 2016.
• Troubleshooting and Connectivity issues with 3rd party NAS and SAN storage at customer sites.
• Troubleshooting Tag Mapper and Route Rules for DICOM modalities.
• Guidance to customers on what they need to do to upgrade for hardware and software for optimal performance.
• Experience with Salesforce issue ticket creation and customer portal experience.
• Experience with Microsoft Dynamics CRM issue ticket creation and customer portal experience.
• Creating Knowledge Base articles and how to documentation for troubleshooting problems and best practices.
• Documentation of processes needed for Acuo VNA, Nil Read for Implementation, Back out plans, and Troubleshooting.
• Troubleshooting, Implementation, and Support of Acuo Admin Portal 1.3, 1.4, 1.5.41, 1.6.53, 1.6.64).
• Mentoring and Leading other Analysts Level 1 and Level 2.

Confidential, Kansas City, KS

IT Systems Analyst

Responsibilities:

• GE PACS 3.2 to 4.0.3 Upgrade and Database Replication.
• Configuring Zonare, GE, Siemens, CareStream portable modality equipment.
• EPIC Radiant 2014 upgrade and go live from Siemens Syngo Workflow.
• Integration Configuration and Implementation for EPIC Radiant, Nuance
• Powerscribe 360, Softek Illuminate, and Siemens Syngo.via.
• Microsoft SCCM 2012 imaging, Software Packaging.
• GE PACS 3.1 to 3.2 Upgrade and Database Replication.
• System Administration of PACS Servers.
• System Administration of servers for Siemens Syngo Workflow, Siemens
• Syngo.via, GE Centricity PACS 3.2, Powerscribe 5.0, MRS, Hologic.
• Imaging of Computers with standard image using Microsoft SCCM 2007.
• Installation of Packages from Microsoft SCCM 2007 to workstations.
• Troubleshooting, Installation, Configuration, and Administration of Windows XP,Windows 7 workstations.
• Installation, Configuration, and Support of DatCard PACSCube devices.
• Troubleshooting, Installation, Configuration, and Support of GE PACS client 2.1 & 3.1.1.2.
• Migrating Applications and Databases from old servers to new servers.
• Troubleshooting Installation, Configuration, and Support of Siemens RIS Novius 27.1 & Syngo Workflow v.31.0.
• Troubleshooting, Installation, Configuration, and Administration of Mammography Reporting System (MRS).
• Troubleshooting, Installation, Configuration, and Administration of Powerscribe 4.8 & 5.0.
• Planning, Organizing, and Configuration of replacing GE PACS system.
• Troubleshooting, Installation, Configuration, and Support of HI - IQ Nuclear Medicine system.
• Installation, Configuration, and Support of PACSGear Document Scanner Software.
• Troubleshooting, Installation, Configuration, and Support of Canon Document scanners.
• IPAD, IPHONE, Mac, MacBook support.
• Implementation and Creation of SQL 2005 Database.
• Creating Crystal Reports using Crystal Reports 2008.
• Citrix Receiver Implementation on workstations and home computers.
• End User Support for GE PACS 3.1.1.2, Powerscribe, MRS, Novius v.27.1, Syngo Workflow v.31.0, HI-IQ.
• Upgrading \ Migrating Siemens Novius v.27.1 to v.31.0
• Upgrading \ Migrating GE PACS from 2.1, 3.1.1.2, 3.2
• BMC Remedy Incident System.
• Implementation of GE X-Ray Imaging Machines MR & CT.
• Implementation of Philips X-Ray equipment.
• Implementation of Siemens X-ray equipment.
• Softek Illuminate Implementation & Integration into GE PACS.
• Siemens Syngo.via Implementation and Configuration for MR & CT Modalities.
• Powerscribe 360 build and Support .
• Epic Radiant Systems Support and administration

Confidential, Kansas City, MO

Sr. Technical Analyst

Responsibilities:

• Migrating Hospital clients from there systems to Cerner Remote Hosted.
• Mentor to new employees and training of Cerner technologies.
• Installation, Configuration, and Administration of Websphere 5.x, 6.x, 7.x on
• Windows 2000 and Windows 2003 server.
• Installation, Configuration, and Administration of Citrix Metaframe 1.8 on
• Windows 2000 server.
• Installation, Configuration, Administration, and Migration of Citrix Metaframe
• Presentation Server 3.x, 4.x, and Citrix XenApp 4.5 on W2K3 Server, Citrix XP
• FR3 on Windows 2000 & 2003 Server at client and remote hosted sites.
• VmWare installation, Configuration and support.
• Citrix Health Checks on all versions of Citrix XP FR3, 3.0, 4.0, 4.5
• Installation, Configuration, and Administration of WebSphere 5.0 & 6.0 servers.
• Installation & Configuration of Cerner Millennium Suite, Millennium MobilePatientkeeper on W2K & W2K3 Servers.
• Installation & Configuration of Millennium Mobile & Patientkeeper on PDA’s.
• 2nd - Tier Support for Citrix, WebSphere, Millennium Mobile, & Patientkeeper.
• Installation & Configuration of Dell, IBM, & HP server hardware.
• Implementation of technical projects at client sites with knowledge transfer to client on presented technology.
• Implementation of PowerChart, PowerChart Office, PowerInsight, Document
• Imaging, MDI (Medical Device Interface), RadNet, SurgiNet, FirstNet on Citrix.
• BMC Remedy Incident System, BMC Patrol, BMC Performance Manager.
• Used BMC Patrol for incident ticket creation, resolution, and change control processes.
• AIX, VMS, HPUX Administration.
• Implementation of Cerner Millennium Suite software packages and updates.
• Implementation, Configuration, and Troubleshooting of Cerner Millennium RRD, Chart Servers, and Chart Formats.
• Installing patches/fixes to Cerner Millennium Suite of products.

Confidential

Webmaster

Responsibilities:

• Designed and tested online nationwide nursing student registrations.
• Implemented online nursing student registration where by eliminating manual process and reducing paper costs and one FTE for the company.
• Created database with 4 tables using stored procedures and triggers.
• Created web pages for an online registration for nursing students across the nation using Macromedia Dreamweaver MX Studio using ASP, HTML, and CFM formats on an IIS 5.0 platform.
• Created HTML code to run Streaming Audio Remediation for students to review and listen to content pertinent to their curriculum during a particular semester.
• Used XML parsing for uploading registrations to online testing website.
• Used Cascading Style Sheets (CSS) for web pages and templates.
• Administered W2K Advanced Server, Cold Fusion 5.0, and SQL2K.
• Designed, implemented, and tested CD simulation testing software using Toolbook Instructor II.
• Installed, implemented, tested student nursing web testing sites running Learning Management Systems of IntraLearn and Questionmark Perception.
• Acted as liaison between 400 schools of nursing and company.
• Provided customer support to nursing students and schools for website.
• Created student rosters using crystal reports developer 8.0 and 8.5.
• Created reports listing the schools by region, state, and by salesman using Crystal