Solutions Support Technician Resume Nashville, TN - Hire IT People

PROFESSIONAL SUMMARY:

Information systems professional with a background in media computing, and graphic design, seeks to join the team of an innovative, fast - paced company, with the dual-interest of continuing to move my career and the organization forward.

SKILL:

HTML5
Java
JavaScript
MEL
XHTML
Xml
CSS3
Action Script
Android
Bootstrap
COBOL
Github
Microsoft suite (Word, Excel, PowerPoint, Access)
Adobe Creative Suite (Go live, Illustrator, Photoshop, Image Ready, Dreamweaver, Fireworks, Adobe PremierFlash Professional )
Chrome Remote Desktop
Chrome Developer Tool
Google Search Console
Google Analytics
Google Adwords
Google Trends
Final Cut Express HD
Autodesk Maya
OpenGL
GIT

WORK HISTORY:

Solutions Support Technician

Confidential, Nashville, TN

Responsibilities:

Technical Support (laptops, tablets, smart phones, and other consumer electronics).
Device set up and device education.
Logical troubleshooting to resolve operation issues.
Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility.
Ability to retain detailed information.
Remotely sharing screen to aid assisting and solving prognosis.
Customer Service (inbound calls, as Website, CHAT, email communications.

Web Developer/Graphic Artist

Confidential, Nashville, TN

Responsibilities:

JavaScript implementation.
CSS styling.
Conceptualized, planned and executed original designs for a wide range of website properties. Designed print and marketing initiatives for all website properties.
Identified and eliminated website bugs to improve user experience. Formatted text and graphics for banners and magazine ads.
Updated computer graphic files using graphics software programs.
Researched current and emerging art and graphic design technologies.

Graphic Designer

Confidential, Maybrook, NY

Responsibilities:

Updated computer graphic files using graphics software programs.
Maintained consistent use of graphic imagery in materials and other marketing outreach.
Generated computer graphics and page-layout software, graphic elements and photography.
Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
Generated detailed specs of final designs.
Designed banners and signage from prototype concept through completion.

Graphic Designer

Confidential, Maybrook, NY

Responsibilities:

Worked with internal clients to determine strategy and design for annual marketing campaigns.
Generated detailed specs of final designs.
Conceptualization and creation of campaign logo. Dissemination of final proof materials (flyers & pamphlets)

Summer Internship

Confidential, New York, NY

Responsibilities:

Identified and eliminated website bugs to improve user experience.
Website maintenance as required.
Website search engine optimization.
Boosted website traffic through social media integration strategy and marketing.
Active maintenance of social media sites.

Web Designer

Confidential, Hyattsville, MD

Responsibilities:

Identified and eliminated website bugs to improve user experience.
Website maintenance as required to make sure 508 Compliant.
Implanted javascript plugin.
Worked with head developer through github.
Active maintenance of social media sites.

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Solutions Support Technician Resume

Nashville, TN

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