IT Support Specialist Resume

TECHNICAL SKILLS

Software: Windows(2000, XP, Win7, Win8) Microsoft SMS,Server(2003,2008,2012R2) Netware3.x - 5.0, MS-DOS, Lotus (123, Notes), MS Office (2003, 2007,2010) Magic ticketing system, Active Directory, OS X 10.0, Bomgar remote app, Iron Mountain Connected Backup, LanDesk.

Hardware: Hp\Compaq, Dell, Lenovo\IBM, Hewlett-Packard(desktops, laptop, servers), CiscoRouters(7513,3640,2600), Cisco Switches Catalyst(6509,4006,6000), Cabletron (Smartswitch 2200,6000), Meraki switches/routers HP printers and scanners, Blackberry, IPhone, MAC/Apple laptops.

Network: Terminal Server, DHCP, DNS, POP3, SMTP, FTP, VPN, TCP/IP WEP WPA SSID Wireless/Connections VMWare (workstation), Active Directory (AD) 2000-2008

PROFESSIONAL EXPERIENCE

Confidential

IT Support Specialist

Responsibilities:

Troubleshoot, resolve computer hardware, software related issues
Equipment installation and configuration
Resolve issues related to local area network and phone equipment.

Confidential, Georgia

Network Technician

Responsibilities:

Support of all hardware and software on laptops and thin clients
Monitor Meraki\Cisco routers and switches at branch locations
Monitor VOIP phones at branch locations
Setup wireless connection on laptops to access points

Confidential, Atlanta, Georgia

IT Support Engineer

Responsibilities:

Set move Cisco routers and switches
Support of all hardware and software on laptops and desktops
Setup phones digital and VOIP Cisco\Avaya
Cross-connect phone lines to PBX
Handled admin work, setting up users, computers, and printers onto domain.
Setup wireless connection on laptops/iPhones to access points

Confidential, Georgia

Network Technician

Responsibilities:

Support of all hardware and software on laptops and desktops.
Support all in house Users (2000+) and remote Users (Nationwide).
Maintain Server hardware and backup tapes.
Maintain phones and PBX system.
Installed switches, routers and servers for upgrade projects.
Setup wireless connection on laptops/IPhone/Blackberry to access point
Assist in all upgrade projects (software and hardware).
Admin support for Blackberry

Confidential

LAN Administrator

Responsibilities:

Supported office of 25-30 people with all related hardware and software problems.
Maintained servers for file and print sharing.
Maintained all updates on server for Intranet and Internet web pages.
Handled admin work, setting up users, computers, and printers onto domain.
Maintained router connection for T1 line and all network connections for computers by switches, hubs, and patch panel.

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