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Infrastructure Analyst Resume

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East Moline, IllinoiS

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TECHNICAL SKILLS

  • Microsoft Office 2010/2013/2016
  • Windows Active Directory
  • Internet Explorer, Chrome, and Firefox
  • Windows XP, Vista, 7, 8, 10
  • Microsoft Exchange
  • IOS, Android, Windows Mobile phone
  • SAP
  • QWS3270 Host Mainframe
  • HP Printers, Desktop, and Laptop hardware
  • VoIP phone troubleshooting

PROFESSIONAL EXPERIENCE

Confidential - East Moline, Illinois

Infrastructure Analyst

Responsibilities:

  • Create, destroy, and manage hundreds of servers with VSphere
  • Manage infrastructure with Active Directory, Group Policy, SCCM, and SCOM.
  • Use with Agile methodology
  • Proficient with Service-Now ticketing system
  • Solutions and Knowledge Base writer
  • Light work with
  • AWS and Azure cloud infrastructure
  • Citrix Load Balancing
  • Powershell scripting

Confidential - East Moline, Illinois

Deskside Technician

Responsibilities:

  • Built and reimaged computers
  • Deployed computers to customers
  • Use a build script to setup the computer
  • Install required software
  • Delivered and explained to the user how to operate their computers
  • Picked up surplus items from empty desks
  • Troubleshoot Windows XP, Vista, 7, 8, and 10 issues
  • Advanced troubleshooting for hardware, software, network, printer, and mainframe issues
  • Tracking and updating assets in HP’s Asset Manager software
  • Create batch tools to quicken job performance

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