Desktop Support Resume Houston, TX - Hire IT People

TECHNICAL SKILLS

Active Directory: Group Policy Editor, ADSI Edit

Antivirus: Antivirus MacAfee, Norton Malware Byte. Bit locker

Hardware: Dell, IBM, HP, Sony, Toshiba routers switches plotters printer’s hubs

Networking: LAN, WAN DHCP, DNS, TCP/IP VPN

Office Suite: Excel, PowerPoint, Access, Word, Outlook 10 13 16, O365, G - suite

OS: Microsoft Window 10, Window Server 12,16,19 . 32,64Bit.

Remote Tools: Remote desktop Bomgar Team View VCN Dame Ware. Newt

Software: VPN Lotus 8.0, Citrix Client Visio Auto Cad G-Suite Google

Ticketing Systems: Remedy 9.0, Heat 9.5, Service Now

Windows deployment: ADK ICD MDT WDS WSUS USMT WinPE

Windows 10 Support: Windows 10 Enterprise, Windows Professional

PROFESSIONAL EXPERIENCE

Confidential - Houston, TX

Desktop Support / Windows 10 Migration

Responsibilities:

Onsite pc technical support for the user communities including desktop computers networks, email systems, connectivity issues, (including internet access to desktops) I Improved response times by 98%, resulting in higher productivity and customer satisfaction.
Add and remove, set passwords users in activity directory. Troubleshoot third party software and install configure requested software by following up with end users /client.
Build software applications’ with SCCM and deploying application.
Check configuration manager CM Trace log tool for application problems for delivery to client computer.
Creating Task sequences for zero touch image. Testing packages, application, for deployment on a virtual system by using VMware workstation pro 14 15, Microsoft Hyper- v.

Confidential - Houston, TX

Client Services Analyst / Imaging PC Support

Responsibilities:

Migrating from Outlook 2010, 2013, and 2016 to O365 along with retiring and replacing out of date desktops and laptops Services accounts, create and manage print queue’s monitor managed disk space usage and remove none company data like users personal data such as videos pictures that’s not work related..
Conducted the imaging process by using SCCM to image all desktop, laptop tablets. Migrated all data PST for client document favorites mapping network drive, printer password reset.

Confidential

Desktop Support

Responsibilities:

Use Active Directory to remove and add users, create groups, reset passwords, group policy editor to set are fix problems and create new rules using software center to install uninstall application. Troubleshoot third party software Installing and configuring software,hardware
Network and local Printer setup and configure.Support large installations/user base call centers.
Computer refreshes, and replace the computer with expired warranty,building PC's by following up and checking for HP and Dell warranty lease for repairs. Schedule vendors as needed. Compiled Windows 10 migration checklist.