CUSTOMER SERVICE SPECIALIST Resume Nutley, NJ - Hire IT People

SUMMARY

IT Professional with Comp TIA A+ certification and 7 years of experience in customer and technical support roles with global technology companies. Key strengths include strong understanding of IT network components and troubleshooting, diagnostics and basic repair; and solid communication expertise with managers, teams and end users/customers.

TECHNICAL SKILLS

home lab virtualization
Active Directory
Cisco Packet Tracer
PowerShell and command line
Windows
MacOS
Linux support ticket management troubleshooting diagnostics documentation hardware and software installation help desk virus and malware preventative maintenance end user technical support.

PROFESSIONAL EXPERIENCE

Confidential, Nutley, NJ

CUSTOMER SERVICE SPECIALIST

Responsibilities:

As a Customer Service Specialist, responsible for engaging with customers and providing product information, upselling customers, processing transactions and coordinating with management and other members.

Confidential, Newark, NJ

TECHNICAL SUPPORT REPRESENTATIVE

Responsibilities:

Employing test scripts and internal diagnostic tools to assess, diagnose and resolve client technical matters.
Communicating with clients through telephone, email, live chat and forums and documenting client interactions.
Documenting end user identification information including name, contact information, and nature of issue; and problem - solving process including all decisions made, actions taken and results.

Confidential

TECHNICAL SUPPORT REPRESENTATIVE

Responsibilities:

Investigating, troubleshooting, analyzing and supporting customer problems.
Creating, monitoring, updating and completing an average of 20 daily support tickets.
Working closely with management and other technical support staff on the resolution of complex customer files.