Info Security Operations Analyst Resume
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Charlotte, NC
SUMMARY
- Successful Sr. IT Support Analyst with 24+ years of comprehensive IT support and service experience.
- Experienced in supporting the Manufacturing, Banking, Healthcare, and Education industries. Seeking long - term placement.
TECHNICAL SKILLS
- Executive Level Tier3 Support
- IT Help Desk Management
- IT Project Management
- Vendor & Merchant Management
- IT Governance Reporting
- Intune/Airwatch /Active Directory/SCCM/Azure
- Office 365/ Exchange
- Symantec End point/Backup Exec
- LAN/WAN/Mobile Devices
- Service Now Ticketing/Reporting
- VMware/ESX/HyperV/VMMR2
PROFESSIONAL EXPERIENCE
Info Security Operations Analyst
Confidential, Charlotte, NC
Responsibilities:
- Security Operations Analyst for Info Security Ops, SOC, Forensic and TMV App Scan Teams
- Assisted in the deployment of MultiFactor Authentication, Proofpoint, Tanium, Palo Alto, Zscaler, Splunk, Cylance, Mcafee Endpoint, Symantec Endpoint Protection Suite 14.0 and Amazon Web Services (AWS) throughout the environment.
- Responsible for detection, removal and remediation of all potential and identified threats using Symantec Endpoint Manager
- Developed process for automated pushes to all endpoints in the environment. Lead training for 1st and 2nd Level Support on how to use the threat detection tools (Symantec Endpoint /Cylance Endpoint Consoles).
- Responsible for EOM Matrix Reports, Product Security Stack Reports, One ITSM, Service Now KB Articles and documentation pertaining to all supported technologies.
Office 365 Fast Track Manager
Confidential, Charlotte, NC
Responsibilities:
- Facilitated onboarding procedures for new Office 365 Cloud Converting Clients.
- Managed relationship between the Customer, the Engineer, the Subject Matter Experts and Partners until successfully on-boarded.
- Provided personalized assistance for customers while creating a self-paced plan for success
- Central Point of contact for Customer, Driver of the implementation and conversion process
Owner-Founder / Support Engineer
Confidential, Charlotte, NC
Responsibilities:
- Served as Support Engineer and consultant to local businesses in the Charlotte area by providing expertise on all aspects of a small to medium sized business’s operations.
- Recommending preventative practices on software upgrades and IT equipment to save cost and prevent production time failure.
- As owner of company, built strong dependable relationship with 20+ Companies in the Charlotte Area
IT Manager/ Sr. Executive Desktop Support
Confidential, Charlotte, NC
Responsibilities:
- Lead technology group responsible for responding to the needs of the CEO, EVP, and Executive Administrative staff.
- Managed IT Projects related to the bank’s expansion as well as managed the support desk’s SLA and ticket task priority. Responded to Tier3 calls and management escalated emergencies.
Systems Administrator
Confidential, Charlotte, NC
Responsibilities:
- Supported clients with 200 users or less with little or no onsite IT staff. Clients included midsized medical offices, shipping companies, machining shops, and retirement homes.
- Coordinated projects around every aspect of client’s IT needs from Server Builds, Workstation installs, Purchasing, Data Center installs, Cloud Based Storage Applications and on-site issues.
- Supported client’s Virtual Server Environments using VMware, HyperV and ESX. Supported each client’s backup and recovery environments using Symantec Backup Exec Suite.
Systems Support Analyst/ Project Manager
Confidential, Charlotte, NC
Responsibilities:
- Held consecutive contracts as SSA/PM with Confidential Banking Group and Wholesale Treasury.
- Played a vital role in coordinating projects and tasks associated with the company’s Wachovia to Confidential conversion.
- Served as a central point of contact for vendors and internal support groups for the Wachovia to Wells IT Migration.
- Received direction from management located in different geographical regions and produced requested results under minimal supervision.
- Provided Tier II and Tier III assistance at deskside as well as via remote supporting tools.
Systems Support Analyst
Confidential
Responsibilities:
- Served as the administrator of the company’s Enovia SmarTeam, AutoCAD, and the Solid Works servers and databases.
- Provided monthly training classes for new hires on the company’s proprietary software.
- Maintained a network disaster recovery plan ensuring regular backups using VMware to design and monitor the Symantec Backup Exec environment.
- Supported and resolved all operational and compatibility problems associated with AutoCAD and proprietary Apps.
- Researched, tested, and implemented system improvements such as software patches, virus definitions, BIOS upgrades, hardware components replacements etc.