We provide IT Staff Augmentation Services!

Desktop Support Resume

5.00/5 (Submit Your Rating)

SUMMARY

  • High - energy and confident professional with a strong work ethic, and an infectious enthusiasm for technology.
  • Creative, resourceful and flexible, able to adapt to changing priorities while maintaining a positive attitude.
  • Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm, and humor.
  • Strong meeting, planning, and facilitation skills; able to communicate effectively with all organizational levels, build relationships of trust, and enlist the participation of team members.

PROFESSIONAL EXPERIENCE

Desktop Support

Confidential

Responsibilities:

  • Provides Deskside, Phone, and Remote support for Problem Isolation and repair of PC Hardware
  • Break\fix tickets utilizing the Boeing Service Manager
  • Configure, install, and test computer hardware
  • Desktop, laptop, and tablet imaging
  • Computer backups and restores
  • Scheduling experience in IMACD Dashboard
  • Pickup computers and peripherals due for return
  • Communicate with customers to schedule installations, deliveries, and returns
  • Hardware, software, research and testing
  • Inventory management
  • Update procedures and other various documentation

IT Support Specialist

Confidential

Responsibilities:

  • Help desk support to credit union staff using Confidential KACE management system for ticketing
  • Desktop configuration and imaging
  • Hardware, software, and supplies research and testing
  • Configure, install, and test network equipment
  • Update procedures and other various documentation
  • Analyze and document problems, recommend solutions, and initiate corrective action
  • Assumes responsibility for related duties as required or assigned
  • Stays informed of changes in computer technology
  • Ensures that work area is clean, secure and well maintained
  • Complies with all credit union policies and procedures including those related to Bank Secrecy Act regulations

IT Help Desk Intern

Confidential

Responsibilities:

  • Provide help desk support
  • Answer calls and communicate with customers and customer service technicians
  • Monitor, troubleshoot, diagnose and resolve problems associated with computer based systems, and LANs
  • Create and manage tickets utilizing our Help Desk Software

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