Desktop Support Resume
5.00/5 (Submit Your Rating)
SUMMARY
- High - energy and confident professional with a strong work ethic, and an infectious enthusiasm for technology.
- Creative, resourceful and flexible, able to adapt to changing priorities while maintaining a positive attitude.
- Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm, and humor.
- Strong meeting, planning, and facilitation skills; able to communicate effectively with all organizational levels, build relationships of trust, and enlist the participation of team members.
PROFESSIONAL EXPERIENCE
Desktop Support
Confidential
Responsibilities:
- Provides Deskside, Phone, and Remote support for Problem Isolation and repair of PC Hardware
- Break\fix tickets utilizing the Boeing Service Manager
- Configure, install, and test computer hardware
- Desktop, laptop, and tablet imaging
- Computer backups and restores
- Scheduling experience in IMACD Dashboard
- Pickup computers and peripherals due for return
- Communicate with customers to schedule installations, deliveries, and returns
- Hardware, software, research and testing
- Inventory management
- Update procedures and other various documentation
IT Support Specialist
Confidential
Responsibilities:
- Help desk support to credit union staff using Confidential KACE management system for ticketing
- Desktop configuration and imaging
- Hardware, software, and supplies research and testing
- Configure, install, and test network equipment
- Update procedures and other various documentation
- Analyze and document problems, recommend solutions, and initiate corrective action
- Assumes responsibility for related duties as required or assigned
- Stays informed of changes in computer technology
- Ensures that work area is clean, secure and well maintained
- Complies with all credit union policies and procedures including those related to Bank Secrecy Act regulations
IT Help Desk Intern
Confidential
Responsibilities:
- Provide help desk support
- Answer calls and communicate with customers and customer service technicians
- Monitor, troubleshoot, diagnose and resolve problems associated with computer based systems, and LANs
- Create and manage tickets utilizing our Help Desk Software