Technical Field Services Deployment & Support Specialist Resume

OBJECTIVE:

TECHNICAL SKILLS

Microsoft: Active Directory, Group Policy, SCCM / SCOM / SMS / WSUS / WDS / SQL, USMT

Microsoft Office: XP / 2003 / 2007 / 2010 / 365 Pro suites, OneDrive synchronized cloud storage mobile access

Virtualization: Microsoft Desktop Windows 10 (1809), Server 2008 / 2012 Hyper - V

VmWare: (Dell Technologies) Horizon (7) Desktop VDI & Server Enterprise ESXi

Operating Systems: Desktop XP / 7 / 8 / 10

PROFESSIONAL EXPERIENCE

Confidential

Technical Field Services Deployment & Support Specialist

Responsibilities:

Build, configure, deliver, install new windows desktop system migration projects, for Microsoft Windows Desktop 7 & 10 Dell Small Form Factor equipment, Additional VDI persistent & non-persistent imaging complete line if Dell equipment.
Perform preventative maintenance, upgrade firmware (display, motherboard, OS, printer), test / verify all hardware to complete certified, documented desktop equipment refresh project.
Provide Extensive desktop, printer and remote L2, L3, L4 field services support.
Configure TCP/IP and other networking protocols
Map users to network drives and resources, execute data transfers (USMT, Comvault backup),
Administer / manage Active directory (user, machine and organizational accounts, Group Policy, Microsoft SCCM / SCOM / System and Software Center for Windows Assessment and Deployment Tool Kit.
Configure, maintain cable and wireless networks for end-user connectivity

Confidential, St. Charles, IL

Technical Support Service Specialist

Responsibilities:

Install, configure new windows desktop system migration projects, for Microsoft Windows Desktop 7 & 10 Dell Small Form Factor equipment, Additional VDI persistent & non-persistent imaging MS Surface Pro, WYSE 3040 Thin Client.
Perform preventative maintenance, upgrade firmware (display, motherboard, OS, printer), test / verify all hardware to complete certified, documented desktop equipment refresh project.
Provide Extensive desktop, printer and remote support.
Configure TCP/IP and other networking protocols
Map users to network drives and resources.
Manage Active Directory user and machine accounts and organization units.
Maintain cable and wireless networks for end-user connectivity

Confidential

Technical Support Service Specialist

Responsibilities:

Perform preventative maintenance on Minnesota Counties existing ballot marking / printing / scanning / tabulating / voting AutoMark equipment
Upgrade firmware (display, motherboard, OS, printer), test and verify all hardware, software, administrator systems configurations and public input / output functions to complete certification for the 2018 election season.
Assemble, configure, install, test and verify all hardware, software, administrator systems and public functions of new central ballot printer / scanner / storage / tabulating / voting equipment.

Confidential

Technical Support Service Specialist

Responsibilities:

Build, configure, move, support (IMAC) Microsoft Windows Desktop 7 & 10, user profile migration (USMT), corporate office applications, equipment, file systems access and storage (data & os) backup / restorations.
Perform daily system monitoring, verifying the integrity and availability of hardware.
Organize and coordinate activities associated with installation, deployment and upgrade of software (Windows OS), hardware and network facilities, as related to the deskside support environment.
Perform IMAC processes, resolve issues within client SLAs requirements, propose changes or solutions to products, services and support for optimal business results

Confidential

I.T. Infrastructure Support and Deployment Technician

Responsibilities:

Re-Image PCs, Laptops, Microsoft Surface Pro and VDI WYSE 3040 Thin Client with Windows 10 Pro
Perform post image configuration and testing
Memory upgrades for desktop, laptop, MS Surface and WYSE 3040 Thin Client
Hard drive replacement
Support end users in Windows 10 Pro Corporate environment
Application installation
Document completed work and submit to project management daily
Interface with office and corporate executive level end users
Demonstrate basic install, move, add, change (IMAC and support skills on multiple manufacturer desktops
Basic problem recognition on common desktop applications and operating systems.
Basic network and desktop configuration and installation.