TECHNICAL SKILLS

Networking: Configuration, troubleshooting, Active Directory Replication, FTP, DNS, DHCP, Wireless, Firewalls, NAT, ICS, RRAS, VPN, OSI Layer 2,3,4 devices/communication, Proxy Servers. LAN & WAN topologies Including Ethernet, token ring, frame relay, ISDN (Pri & Bri), TCP/IP, IPX/SPX, SNA, SMTP, network management, diagnostic tools, firewalls, routers, switches, sniffers, toners.

Operating System: WinXP, Win7, NT 4.0 Win 2000/03/08/12 Server, FreeBSD Linux, UNIX, Mac OS X, Mac 0S 9, Novell, CISCO IOS, PIX IOS, Red Hat Linux

Hardware: Installation, Repair, Configuration, Dell laptop/workstation Dell Poweredge, MacBook, Routers. Wireless, Servers, RAID, NAS, SAN

Software: HP Openview, SAP, PeopleSoft, Crystal Reports, Clarify, NSS, IDS, CMA, Apache Web Server, IIS Web Server, MS Office Suite, PC Anywhere, SAMBA, Norton, PC - Cillian, VNC, Remote Desktop, 4sight Fax, File Maker, Retrospect Backup, Veritas, Win Powershell, Foundstone Suite, Norton, Ethereal, Citrix, Adage, RMON, SNMP, Intel LANDesk, Hyper V, VMware Backup Exec, NetBackup, AirWatch MDM, MySql workbench, SQL Server Management Studio, Exchange 2007 & 2010, Raritan DCIM

PROFESSIONAL EXPERIENCE

Confidential

IT Technician

Responsibilities:

• Provide level II support for corporate, store and career center users. Upgrade Win7 users to Win10 when tasked. Configure/setup E-commerce PCs with Netoscan software. Configure/setup Talon and Avigilon DVR. Configure/setup Dell Wyse terminals for employee Brainshark training.
• Use of Microsoft Teams for collaboration/project updates. Use of Log Me In, VNC and SCCM for remote support. Upgrade users from on-premise exchange mailboxes to Office 365 in Azure with powershell. Create and disable users in AD.
• Work with vendors on quotes for new store setup of IT equipment and cable pulls. Provide conference room video support for corporate meetings. Provide support for classroom PCs at career centers. Basic POTS line install/troubleshooting for fax and alarm system.
• Configure cisco 2960 switch for new store setup. Basic configuration of UltiPro time clock. Configure/setup ELO POS tablets for stores using EloView. Work with BB&T bank for pinpad encryption on POS device. Configure/setup AudioCodes Mediant for VOIP phones. Use of Citrix Director to troubleshoot/monitor users having citrix session issues. Use of Office 365 portal for setup and troubleshooting of end users. Configure/setup DaVinci Pro enhanced vision PCs

Confidential

Tech Support Group

Responsibilities:

• Provide support in corporate office, remote office and hub sort in Win7 and Win Server2008 environment. Perform equipment exchange, recording inventory, software installations and program updates using Landesk.
• Troubleshooting/problem resolution on PCs and telecommunication systems. Use of data migration tool on PCs. Troubleshoot Pointsec endpoint encryption errors. Configure HP routers, switches, and wireless access points via template.
• Configure Cradlepoint hotspots for remote locations. Run daily reports on critical hardware infrastructure before hub sort. Provide support on HP Proliant rack servers. Work with NOC on infrastructure issues. Support SICK sensors intelligence equipment and scanners.
• Wire management in IDF/MDF closets. Completed multiple projects as assigned during the contract duration.

Confidential

Monitoring Admin

Responsibilities:

• Audit servers, storage and network devices for monitoring agents. Documentation of audit findings, then upload documentation to Sharepoint. Interview application owners for monitoring requirement on production servers.
• Tools used to monitor network, WUG (what's up Gold) for server, storage and network devices. SCOM 2012 for win servers, process of adding more devices. Used Scrutinizer for bandwidth monitoring and solar winds WPM (for webpage perform) Add and remove devices to WUG and SCOM for monitoring. Phase out non-prod servers in WUG and SCOM for cleanup.
• Put device in MM per scheduled maintance so alerts are not triggered. All prod servers Windows Server 2003 and Windows Server2008 R2 Verified server uptimes after monthly patches applied, ran scripts to clean up harddrive space on servers when alerts triggered.
• Work with remote backup team for tape rotations at Alpharetta Data Center and scheduled weekly pickup with Recall. Verified with app owners the apps that reside on prod servers, attached detailed word doc to WUG. Replaced DRAC, memory and motherboard on Dell servers.
• Got CRU parts and replaced when needed in data center. Dell poweredge R510, R710, R910, R210, R610, R810, 2650. Used Raritan for Data center Infrastructure management (DCIM) and Asset Management.

Confidential

Desktop Support

Responsibilities:

• Performed refresh of older PC’s with XP to Win7 for the Epic Software upgrade. Tested proprietary hospital software for evaluation before deploying units in the field. HP thin clients upgraded to Wyse thin terminals.
• Citrix client used for Wyse terminals to access the 20 plus applications used. Deployed software upgrade thru SCCM. Troubleshoot Group Policy for workstation and thin clients for certain OU’s in the environment.
• Provided 2nd level software support for certain apps (Quest, Invision, Teleresults, Dragon, etc) Setup Whiteboard scripts in hospital for nurses station. BCA’s setup for backup in the event of outage in areas that needed 24/7 uptime.
• Verified end users email and documents once upgraded. Setup/deleted users/computers in AD. Recreate users/computer accounts in AD for workstations /thin clients that were having Domain issues.