IT Team Lead Resume Atlanta, GA - Hire IT People

TECHNICAL SKILLS

Technology leader
Adept in building strong relationships with IT staff, customers, vendors and third - party contractors
Leadership skills

PROFESSIONAL EXPERIENCE

IT Team Lead

Confidential, Atlanta, GA

Responsibilities:

Technical leadership of a small team - Manage deployment and support of internal infrastructure system ensuring that periodic tasks are completed by each team member.
Budget management including negotiations, procurement, and vendor management. Saved over 50K annually on Verizon
Decrease inventory, application pricing, and licensing expenses by establishing standardization for applications, PC desktops, and networking systems.
Head up the implementation and installation of the new Zendesk ticketing system
Manage and configure Avaya phone and AS400 systems. Also, setup, configure, build dial plans, and troubleshoot VOIP phones.
Proficient in Vmware and installation
Experience with Cisco and Fortigate switches and firewall
Responsible for Exchange On Premises and Office 365 users setup and maintenance
Work directly with other technical support staff, quality assurance, sales, marketing, operations, and administration to resolve problems

Confidential

Regional Desktop Support

Responsibilities:

Provided Tier III network and end-user support in an enterprise environment to include 500+ users across the US and Canada
Resolved problems, performed upgrades, and maintained end user Mac PCs
Active Directory account admin (create, delete, change, move accounts) including deploying group policy in Windows Server 2008/2012
Responsible for Active Directory and Exchange Users setup and maintenance
Managed inventory of IT equipment operations
Assisted in managing company SonicWALL-based VPN infrastructure
Ubiquiti wireless access system: installed, configured, and maintained
Procured new hardware and software from vendors
Regularly traveled to company properties across the US to perform maintenance, implement system upgrades, and act as consultant for IT-related projects

Confidential

Desktop Support

Responsibilities:

Installed and managed 60+ users including equipping them with the appropriate technical devices and support
Handled Active Directory and Exchange users setup and maintenance
Provided desktop, laptop, and printer break/fix
Responsibilities included device triage, quick fix implementation, software intervention (operating system installs & imaging, data migration, backup, & recovery, malware removal, crash and kernel panic troubleshooting), and hardware intervention (hard drive, motherboard, optical drive, etc. replacements)
Resolved problems, performed upgrades, and maintained end user Mac Pc’s
Maintained and provided technical support for client’s computer systems, including, but not limited to; software programs, hardware devices, operating systems, mobile devices, printers, scanners, and phone configurations

Confidential

Desktop Support Technician

Responsibilities:

Provide desktop, laptop, and printer break/fix
Engaged in high level work performance validating mobile workstations, PCs, tracking boards and printers
Resolved problems, performed upgrades, and maintained end user Mac PCs
Monitoring and troubleshooting for BMC Remedy ticket management and documentation
Active Directory: provided access to doctors and nurse managers on all their Mac products for private patient information
Assisted with the deployment of new and upgraded devices throughout the various hospital facilities and clinics
Assisted with preventive and on-going maintenance of service level agreements with appropriate reporting and documentation of support
Patched network cables for port and VOIP activation/connectivity and other duties deemed necessary
Epic System: managed the go-live, rollout, implementation, and support
Ran Epic software test scripts on PC’s, local printers, and other devices found onsite; ensure that the new software will run on each device as designed, while verifying connectivity daily