PC Support Technician Resume

OBJECTIVES

As someone who has worked in the Information Technology industry for over 20+ years, I have a strong and keen interest in computers in general. I am currently looking to gain valuable work experience while working towards gaining my Bachelors of Science degree in IT with an interest in Information Security. I plan to continue to work hard and constantly develop my skills.

TECHNICAL SKILLS

Linux, Windows XP, Windows 7 & Macintosh Operating Systems.
Internet Explorer, Microsoft (MS) Office, Firefox, Google Chrome, HEAT, Data recovery software, Super Scan, ISS, Encase, VPN technologies, Symantec products, PeopleSoft and many more.

PROFESSIONAL EXPERIENCE

Confidential

PC Support Technician

Responsibilities:

Managed trouble tickets and projects to team and distributed/coordinated with team as needed.
Collected dozens of monitors, PC's, printers, and other miscellaneous electronic items as part of company recycle policy.
Supported, configured and upgraded more than 50 Panasonic tough books, and upgraded them from Windows XP to Windows 7.
Upgraded approximately 150 pc's from Windows XP to Windows 7 per company migration.
Key member of SCCM desktop team in regards to configuration and implementation of Windows 7 Corporate Edition upgrade.
Performed monthly maintenance checks of conference rooms verifying telephone, video teleconferencing and computing needs were all met for customer meetings.
Routinely provided key tech support at other areas in workplace due to high team workload and/or other team member absences.
Provided software/hardware support for customer's home needs after company hours.

Confidential

PC Support Technician

Responsibilities:

Updated customer computer systems with security updates and relevant software, to include MaaS, Symantec Endpoint Protection and System Center Configuration Manager.
Backed up and re - imaged dozens of customer computer systems via Windows PE and Symantec Ghost.
Provided off and onsite support for company’s flagship BANNER application for customer support representatives & others, often in high priority situations
Logged many non-business hours cleaning up computer systems from spyware, program conflicts & miscellaneous hardware and/or software issues.
Replaced approximately 50 desktops & laptops as part of company’s pc replacement project.
Upgraded, installed and configured approximately 20 Windows 7 systems for use within company.
Responsible for customer’s PC & peripheral inter office moves within company.
Setup, configured and securely “locked down” some 15 HP, Xerox and Konica Minolta Printers through environment as part of company rollout/replacement program.
Part of team effort to patch and/or modify system vulnerabilities on PC’s throughout environment.
Provided team on call support, responding to priority issues after work hours.
Consulted on and ordered for customer’s pc hardware, software and licenses via PeopleSoft system.

Confidential

Desktop Support Technician

Responsibilities:

Upgraded RAM on approximately 100 desktops & laptops within organization.
Backed up and re-imaged dozens of customer computer systems via Windows PE and Symantec Ghost.
Replaced, upgraded and configured for use RICOH, Xerox & HP multifunction devices. Setup scanning, copying & secure print services on units.
Responsible for customer’s PC & peripheral moves within company.
Updated customer computer systems with security updates and relevant software, to include MaaS, Symantec Endpoint Protection and System Center Configuration Manager.
Performed approximately 75 Microsoft Office 2007 upgrades for company customers.
Provided off and onsite support for company’s flagship BANNER application for customer support representatives & others, often in high priority situations.
Logged many non-business hours cleaning up computer systems from spyware, program conflicts & miscellaneous hardware and/or software issues.

Confidential

Computer Desktop Support

Responsibilities:

Maintained an inventory for office’s computer imaging drives and tracked those drives as they were in transit via customers.
Installed and configured MS Windows Operating Systems on desktop systems for clients.
Assisted with the maintenance and configuration of training room computer systems to ensure they were always ready for use in classes.
Confirmed that computer systems were up to date with computer virus definitions and that they also had the appropriate system patches on them.
Locked/unlocked user accounts on computer system(s) and network system and also reset computer account passwords as needed.