Database Administrator Resume

SUMMARY

IT professional with 16 years of diversified technical support and analysis experience, including client/server support, data analysis, report development, business and technical requirement analysis; server, desktop and laptop hardware/software installation and repair.
Twenty - seven years of experience providing customer service for vendors, internal and external customers within the retail, financial, medical, manufacturing and non-profit industries within small, medium and large companies.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Database Administrator/IT Help Desk Specialist

Confidential

Responsibilities:

Created user login and job T-SQL scripts in preparation to migrate 7 SQL Server instances
Create and modify SQL Server logins
Create, modify and monitor SQL Server jobs
Create and modify network user accounts in Active Directory
Create and modify global group accounts in Active Directory
Grant and revoke individual and group file and folder network access
Create and modify user email accounts in Exchange 2010
Create and modify company signature rules in CodeTwo for Exchange 2010
Create security accounts in AS400; grant and revoke access to menus and screen options
Monitor nightly Symantec Backup Exec 2012 server backups
Troubleshoot Oracle and SQL ODBC connections
Troubleshoot Essbase spreadsheet functions and missing sales

Systems Administrator/Security Coordinator

Confidential

Responsibilities:

Documented policies and procedures for providing user access to applications
Ensured proper protection of client HIPPA information in accordance to current HIPPA laws

Data Specialist/Analyst

Confidential

Responsibilities:

Developed and documented the BI Reporting Requirements for Oracle data warehouse project; wrote test cases and test reports
Familiar with data warehouse data modeling and Data Flux for data cleansing
Analyzed and profiled data from five external sources for warehouse data mapping
Siebel Analytics and Siebel Answers testing and data integrity verification
Prepared documentation for staff training on Oracle Analytics Dashboard
Report development utilizing SQL, MS Access, MS Excel, and MS PowerPoint
Report and dashboard development utilizing Oracle Analytics and Oracle Answers
Responsible for data accuracy and integrity of Siebel CRM, Portal, Access and warehouse data sources
Research and report web site metrics utilizing Google Analytics and Compete.com
Data analyst/management/manipulation for Research/Marketing Departments within the Office of Science Operations
Manage and perform data export of membership data
Data extraction from multiple sources for ad-hoc report requests
Monthly statistical reports utilizing Microsoft Access, Microsoft PowerPoint and Microsoft Excel
Office 2003, 2007 and 2010 support within my department
Cisco VPN support and Citrix client connectivity within my department
Windows XP and Windows 7 support within my department

Deployment Manager

Confidential

Responsibilities:

Onsite Vought Aircraft/Northrop-Grumman, Grand Prairie, TX, 2004-2006 Developed and documented the Refresh Deployment and end of lease procedures and technician deployment checklist
Designed a MS Access database for effectively reporting information on deployment and warranty service requests Managed the deployment of new IBM Windows XP laptops and desktops to replace end-of-lease equipment Imaged Refresh PC and scheduled delivery
Customer Service Manager for service request escalation and resolution for Northrop Grumman and Vought Aircraft
Responsible for 3 Future Tech technicians and helped 5 Northrop Grumman/Vought Aircraft technicians when requested
IBM warranty repair certified; responsible for ordering all warranty parts and warranty repair