Tech Support Analyst Resume

SUMMARY

Experienced Help Desk Support Technician with years of experience seeking a challenging opportunity in IT field.
Strong knowledge and significant experiences with LAN/WAN technologies.
Strong knowledge in Cisco routers and switches.
Knowledge of Windows Operating Systems, Android Devices, IOS Devices, TCP/IP, Remote Desktop, GoToMeeting, Skype for Business, and MS Teams
Over 3 years of experience in various other network skills such as Windows 2008/2012 server, Active Directory, DNS, and DHCP
Excellent configuration skills for Wireless Networks
Quick - Starter, fast learner, good communication skills, team worker, successful leadership, comfortable under pressure and Excellent troubleshooting skills

PROFESSIONAL EXPERIENCE

Confidential

Tech Support Analyst

Responsibilities:

Provided system support calls for CGS clients, regarding software, hardware, networking, and database issues.
Set up user accounts, group policies, shared folders with permissions, setup email accounts.
Setup windows server roles such as DNS, DHCP, AD, IIS, and joining windows 10 clients to the domain controller.
Set up clients on cloud office 365
Dealt with share drives, mapping drives, workgroups, remote logs, sharing folders, and sharing printers in the windows server and in the client environments
Support Avaya phone system, setup users, modifications, profile changes
Support users & clients with windows issues (Win 10), and phone issues (Android, Apple)
Support clients on Office 365 issues (Excel, Word, Outlook, One Drive, Skype)
Assisted in office wide implementation of Sophos Enterprise (anti-virus)
Network printer support, such as ping test, and restarting the service
Mobility support for android tablets and android phones, & remote desktop support using Go to Meeting
Troubleshoot VLAN issues on Cisco switches (2960’s) and patching cables

Deskside Support Intern

Confidential

Responsibilities:

Resolved break fix issues for laptops, desktops and printers for the HSSP employees
Restored operating systems using Desktop image software
Responsible for trouble shooting defective NIC cards, peripherals and modems on Compaq, HP, Lenovo desktops and laptops
Took ownership of user problems and be pro-active when dealing with user issues
Configured software to connect to Internet application servers
Called back users for ongoing issues and resolutions
Used Active Directory to add workgroups on members, unlock and reset user’s passwords.