Customer Support Engineer Resume
2.00/5 (Submit Your Rating)
Denver, CO
SUMMARY
- Results - driven, dedicated, and versatile Quality Assurance and Technical Support Professional with a proven track record of successfully supporting end users. Confident in maintaining and working in Production software environment, both servers and databases. Experienced at automating test suites to shorten regression testing time and implementing automation testing tools.
AREAS OF STRENGTH
- Selenium WebDriver
- Protractor
- SQL & NoSQL
- UNIX
- Git
- Linux Administration
- Continuous Integration
- Regular Expression
- Shell (Bash)
- Customer Excellence
- Problem Solving
- Regression Testing
- Exploratory Testing
- Mobile Testing
PROFESSIONAL EXPERIENCE
Confidential, Denver, CO
Customer Support Engineer
Responsibilities:
- Full Production server stack and database access below root level to resolve customer issues
- Created fixes in Production, including: correcting or removing data in multiple databases, wrote a script to find and remove duplicate files within a directory stack, fixing incoming data files to process successfully, making adjustments to existing scripts
- Resolved 2000+ tickets with less than 1% error-rate
- Help customers setup SFTP accounts to send/receive files
QA Engineer
Confidential
Responsibilities:
- First to create automation test suites using Selenium WebDriver and Protractor
- Assisted development plugging those test suites into Jenkins
- Maintained and updated builds on several test environments
- Part of team with over 98% bug detection rate before release
- Scrum and Agile workflow
Customer Support Representative
Confidential
Responsibilities:
- Provide first-hand support for all (9) web applications through phone and email
- Trained new Customer Support employees on all applications
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