SUMMARY

• A Professional General IT Engineer and Administrator with over 17 years of established technical skills and with more than 10 years of Storage and Server and switch experience.
• I am looking for an opportunity to work as a Junior Systems Administrator or as a Jr. Virtualization Administrator, or to continue as a Storage Administrator.
• To this date I have fixed more than 37,000 computer and technical related issues. Also, I have assisted many thousands of SAN Administrators with everything from troubleshooting their complex SAN issues to setting up their Storage Area Networks.
• Also provide assistance with performance improvement tasks and analysis of Network and SAN performance issues. In addition, I have obtained several Professional Storage Engineering Certifications; And worked from home as a remote employee for more than 5 years.
• I am an effective problem solver, with a strong work ethic, able to share knowledge with customers and coworkers. Also, a result - driven, goal-oriented team player having been recognized as a top performer for the team while being honest, dependable and organized.
• I often have demonstrated proficient interpersonal and communication skills while being able to multi-tasking on many technical and customer service responsibilities.

PROFESSIONAL EXPERIENCE

Confidential

Senior Storage Engineer

Responsibilities:

• Supported and Mastered SAN (Storage Attached Network) units for Equallogic SAN Arrays. Including troubleshooting, setup and Performance enhancing issues.
• Also supported Very Large Storage arrays for both Equallogic and EMC arrays, with some models having up to 960 Hard Drives per array.
• Also provided Expert level hardware support on Older AX/CX EMC arrays including most hardware and common software issues.
• Also provided Advanced Storage related Switch support for Brocade, Power Connect and Cisco switches including, setup, troubleshooting and Performance tuning for SAN and iSCSI Networks.
• Also helped Brocade and Fiber customers with Fiber Zoning and Cabling and Troubleshooting many Fiber connected arrays related issues.
• Provided Fiber HBA and Controller Card support for Q-logic and other brands including support for Cabling, and SFP+ hardware and performance issues.
• Mastered Raid 0 to Raid accelerated 6 SAN array troubleshooting skills, including SCSI, iSCSI, SATA, SAS Hard Drive technologies.
• Mastered complex Windows and Hyper-V, VMware Server clustering and Multi-path issues with various SAN and iSCSI configurations.
• Acquired advanced Storage VMware ESX 5.0, 5.1 and 6.0 and 6.5 storage related skills virtualization setup and troubleshooting skills, including V-motion and Storage V-motion, and High Availability Clustering.
• Also supported Windows Storage Server 2003/2008 R2 storage support, as well as Windows 2012 Storage issues.
• Acquired in-depth iSCSI setup and troubleshooting for SAN and NAS storage arrays and Networks, including Replication technologies.
• Also provided iSCSI setup and file share support for Linux RHEL, and Citrix XEN, UNIX and other OS-SAN related storage.
• In 2017, in addition to above products resumed supporting full lines of Power Vault NAS Storage product lines again including the New Larger PowerVault Array Lines and Fiber Connected SAN arrays products. (Including below duties.)

Confidential

Storage Engineer

Responsibilities:

• Supported Confidential Power Vault NAS (Network Attached Storage) and SAN (Storage Attached Network) units, with several models based on NetApp Architecture.
• Provided in-depth iSCSI setup and troubleshooting for SAN and NAS storage arrays, including NetApp based model Units.
• Mastered Raid 0-60 array and advanced Raid controller (PERC) troubleshooting skills including SCSI, iSCSI, SATA, SAS, IDE Hard Drive technologies.
• Dealt with complex Windows 2003 and 2008 failover clustering Clusters and Multi-path issues with various SAN and NAS products.
• Acquired proficient VMware ESX 3.5 and 4.0 storage related skills.
• Also supported Windows Storage Server 2003/2008/2012 support as well as Windows 2003/2008 R2/2012.
• Supported all other Server and NAS related hardware including, NIC, Motherboard, Memory, Chipset, Video and Sound related issues.
• Also provided Best effort software and Network support for NAS servers, including Domain authentication and Active Directory assistance and basic network setup.
• Offered limited support for Linux RHEL, UNIX and other OS-SAN related storage issues.

Confidential

Basic Server support and TBU (Tape Backup Unit) Engineer

Responsibilities:

• Supported Tower and Rack lines of Servers and Internal and External Tape backup and other external storage drives including JBODs (PV 220/221)
• Also provided best effort software and Network support for servers also including support for Tape backup software including Backup Exec, Yosemite, NT backup and other 3rd party backup solutions.
• Also supported Microsoft Data Protection Manager (DPM) setup and troubleshooting issues.
• Acquired proficient Raid 0-60 and SCSI understanding and troubleshooting skills.
• Competent knowledge of Microsoft 2000 Server, Small Business Server 2000 and 2003, and Windows NT 4.0, Windows XP, Vista and Windows 7.
• Also provided support for Unmanaged Network Switches, Server Racks and KVM Switches.
• Experienced in support and have Expert knowledge of most Confidential product lines (Servers, TBU’s, Portables, Desktops, Printers and wireless devices including networked.)

Confidential

Senior/ Technician

Responsibilities:

• Provided premiere technical support for technical issues escalated from the Corporate Office, including the Office and Desk of Michael Confidential, CEO, CFO, CIO and other Presidential and Vice Presidential Office level issues.
• Supported all lines of consumer business products, including Entire Consumer lines of Desktops and Portable systems (100+), many lines of Confidential Workstations, Printers, Axims, DJ’s and many other various Confidential and non Confidential products.
• Was bestowed with management level powers to issue financial decisions to resolve special case issues both technical and customer service related as needed, such as system exchanges, concession and credits on a per issue basis with Area manager level limits.
• Utilized ability to handle stressful situations, and to deal professionally with very irate customers. Also maintained advanced organizational skills, including advanced interpersonal and telephone customer service skills.
• Often provided assistance to peers and management in daily task and special projects. Which included assignments that are moderately complex to extremely complex in nature where independent action and a high degree of initiative is required to resolve problems and develop recommendations. And provided input to management on unique and recurring customer and technical problems.
• Required strong analytical ability and acts independently to determine methods and procedures to ensure a quality support and care solutions and to obtain maximum customer satisfaction within corporate policy. Also was able to devise creative and innovative approaches where established criteria do not exist.
• Often provided L2 (Level 2) advise and troubleshooting to coworkers and customers on advanced computer related issues.
• Secured extensive knowledge for Dos/Windows 9x/Windows NT/Windows 2000/Windows XP/Windows Vista/Windows 7 Operating systems.