PC Technician Resume Reston, VA - Hire IT People

TECHNICAL SKILLS

Microsoft Azure Intune MDM Administration
Tier 2 hardware troubleshooting and diagnostics for Windows and iPhone
Software: Microsoft Office Suite, Bigfix, Active Directory, SharePoint, PowerApps, Intune
Ticketing Software: Request Tracker, ServiceNow, Cherwell, Web Help Desk
Client relations and high - level customer service
Professional analytical reading and writing
Windows device provisioning via Autopilot
MDM software coordination and deployment
VMware iPhone configuration support
Computer imaging via PXE and SCCM
Public speaking and teaching
Team management and leadership
Outlook, Teams and Skype Chat Agent support
VIP & C-Suite conflict management and resolution

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

PC Technician

Responsibilities:

Configure and deploy Windows Surface devices through the Microsoft Azure Intune MDM portal to create out-of-box experience for end user.
Coordinate between senior staff members for application testing and deployment via Azure Intune.
Assist with Surface device testing and recommendations for new enterprise technology, including evaluation of new or upgraded hardware to determine usefulness to the County.
Provide Tier 2 technical support in PC problem resolution, network connectivity, and other associated user support areas for 3,000 Arlington County employees.
Monitor and troubleshoot access to files, shared folders, and network printing devices for Windows PCs via face to face and remote user interactions.
Prepare, troubleshoot, and support Dell Precision PCs, laptops, and Microsoft Surface devices.
Image multiple Dell desktops, laptops, and tablets with KVM Switch and Microsoft Deployment Toolkit.
Use Cherwell service desk ticketing system to record and track daily tickets.

Confidential, Washington, DC

Lead Migration Field Technician

Responsibilities:

Performed hardware and software assessments in a clinical environment for 220 medical facilities in the D.C metropolitan area.
Established base level procedures for a large-scale migration project of over 23,000 Windows devices.
Managed a team of six computer technicians that assist with computer Imaging, deployments, and repair.
Created official SharePoint documentation for computer imaging and testing.
Coordinated between senior staff members such as project managers, network operators, and business analysts for hardware/software deployments.
Imaged, upgraded and deployed various types of hardware including AiO’s, desktops, tablets, and laptops.
Ensured that all necessary applications were pushed via SCCM prior to deployment.
Implemented an asset tagging system that optimized the tracking of devices across a hospital environment.

IT Systems Specialist

Confidential

Responsibilities:

Delivered customer and troubleshoot support to over 400 users with multiple endpoint windows imaging to include desktops, laptops and tablets.
Provided mobile support for iPhones involving VMWare AirWatch setup and troubleshooting.
Assisted staff members with their hardware and software needs with Active Directory and Request Tracker ticketing software.
Installed programs remotely to users with use of Bigfix endpoint management software.
Updated and tracked inventory changes and hardware deployments with Microsoft SharePoint.