IT Specialist Resume Macon, GA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

IT Specialist

Confidential, Macon, GA

Responsibilities:

Onsite end user support and smart hands for Network support.
Upgrade OS on devices to current version of Windows 10
MDM using MobileIron application
Configure new laptops, desktops, smartphones, tablets, iPads and Cisco desk phones.
Workstation and conference room set up
Asset management/database and recovery
Software installs
Network and local printer set up, maintenance and troubleshooting
Toning ports insuring devices are on the correct VLAN
Working within ServiceNow to view, update and resolve tickets
Responsible for the Admin Building and two retail stores, (projects, issues, etc.)
Point of Sale system and card reader set up and configurations
Warranty repairs and Vendor repair of cracked screens, etc.…
Verizon service management of device through the portal
Outlook, Skype configuration
SCCM
End user education and lifecycle refreshes.

Service Desk Analyst / O365 Administrator / SRM Team

Confidential

Responsibilities:

Desktop Support

Confidential

Responsibilities:

Imaging and deployment of Windows 7 Professional
Installation of software packages and System updates Windows 7, 8.1 and 10 environment.
Configure User e-mail with Exchange server and Office 365 support for some units.
Support of network printers and mobile devices.
Resolve end-user created tickets, troubleshooting.
Workstation set ups; Thin Clients
Ensure network anti-virus agent is active on new computers joined to the Domain.
Remove software from PCs to release licenses and make ready for surplus (Data wiping).
End user data migration to new system.
Network and local printer install and support
Avaya and Polycom network phone set ups
Conference room set ups with laptop, projectors and audio.

System Engineer

Confidential, Atlanta, GA

Responsibilities:

Desktop Support

Confidential

Responsibilities:

Imaging and deployment of Windows 7 Professional
Installation of software packages and System updates
Configure User e-mail with Exchange server and some business units with Office 365.
Support of network printers and mobile devices.
Resolve end-user created tickets.
Workstation set ups.
Ensure network anti-virus software is active on new computers joined to the Domain.
Remove software from PCs to release licenses and make ready for surplus (Data wiping).
End user data migration to new system.
Support Engineers at Tech Campus using Autodesk TruView 2014, 2016 and AutoCAD