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Service Desk Associate Resume

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Austin, TX

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AREAS OF EXPERTISE

  • Mac OS X 10.7
  • Cisco connect version 1.7.8
  • Windows XP, 7, and 10
  • Reset Pin on Cisco VoIP phone
  • WebEx version 1.0.5 to remote to user computer
  • Maas360: helped people configure their phone, reset pin, setup email, reset email reconfigure account.
  • Avaya phone: pin reset
  • Microsoft Office Suite 2016 Pro
  • Microsoft Intune: for android version 5 and above and Apple Iphone version 6, 7 helped user install software, troubleshot if email is working, password is working, make sure everything is being backed up to Microsoft cloud.
  • MGO Mainframe
  • Team Center
  • Active Directory
  • Remote in to user computer Using the following programs;
  • Skype for Business
  • RAD Remote Access Directory
  • ITIL HP Service Manager version 10

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Service Desk Associate

Responsibilities:

  • Computer customer support
  • Write emails, respond to customers’ needs
  • Educate customers on how to use Confidential

Confidential, Englewood, CO

Tech Support Specialist

Responsibilities:

  • Provided end user support for tablets running Android technology
  • Assist with setup, troubleshooting and repairing PC
  • Educated users on how to use and maintain their PCs, Androids,and Apple OS
  • Network setup

Confidential, CO

Tech Support/ Customer Service Agent

Responsibilities:

  • Worked with Geek Squad to provide support and education on Apple computers
  • Assisted customers with setup and how to use the Apple OSX and Windows operating system
  • Performed diagnosis, troubleshooting and repair on Apple Laptops and PCs
  • Provided customers with data backup and recovery solutions

Confidential, Denver, CO

Consultant

Responsibilities:

  • Provided in home computer support, computer consulting, and maintenance on Windows and Apple computers and networks
  • Supported 18 customers around the metro area
  • Diagnosed, troubleshooted, and repaired
  • Performs data backups
  • Setup networks when necessary

Confidential, MA

Tech Support

Responsibilities:

  • Worked individually with customers and as a consultant
  • Educated customers on Apple and PC programs and hardware
  • Assisted with set up of new Apple and PC products
  • Fixed Apple and PC computers when needed
  • Performed diagnosis and troubleshooting on Apple and Windows products

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