Technician/help Desk Resume
Mesa, AZ
Objective
I am an exceptionally proficient worker. I consider prosperity to be absolute efficiency and progress. I am a very highly motivated and goal oriented individual with years of knowledgeable experience. I will work meticulously to meet deadlines and meet quality consequential requirements for all tasks at hand. I am very hands on and work well individually as well as collectively. I believe that quality is a result of high intention, sincere effort, intelligent direction, and skillful execution.
Work ExperienceTier 1 IT Support, Confidential, Scottsdale, AZ (April 2010 - Present)
- Answer IT support calls as a first point of contact for external and internal users. Perform initial remote troubleshooting of client systems, including hospitals and remote radiologists.
- Support of Radiology Information System (RIS), Picture Archiving and Communication Systems (PACS) and dictation systems (Centricity, Osirix, IID, Dragon 9/10)
- Monitor incident management system (IMS), phones and email support requests. Log all requests into the IMS with all relevant details.
- Monitor current state of all key operations systems using automated tools. This includes, but is not limited to: data transmissions, network connectivity, workflow and other systems.
- Perform desktop support tasks for internal users (application upgrades, user support for applications and systems).
- Perform backup and restore operations as requested.
- Escalate all unresolved requests efficiently and according to internal escalation guidelines. Ensure all requests are addressed in a timely manner.
- Assist in any projects as requested by Team Leader or IT management. Document system configuration, processes and procedures as directed.
- Follow-up on outstanding issues/requests left unresolved from the prior work shift. Participate as an integral part of the global IT Support organization.
Technician, Confidential, Scottsdale, AZ (June 2009 - Sept 2009)
- Effectively assisted in troubleshooting for clients via phone and with help from the help desk
- Setup routers as needed.
- Executed setup of point of sale equipment for clients
- Training of clients on all software and hardware including windows mobile based wireless handheld scanners
Technician, Confidential, Kenilworth, NJ (2005 - Jan 2009)
- Managed and successfully implemented wireless network systems
- Effectively assisted in troubleshooting for clients via phone and help desk
- Repaired client PC hardware and software damages and issues
- Executed delivery and setup of audio visual equipment for clientele
- Specialized in system cleanups including virus and spyware removal along with ensuring all possible updates to the system were completed
- Wireless/wired routers, Windows XP/Vista, Macintosh OS10, Microsoft Office Suite Norton Antivirus,
Store Support Technician/Help Desk, Confidential, Union, NJ (January 2008 - Jan 2009)
- Installed, upgraded and troubleshot hardware issues (memory, hard drives, network cards, CD/DVD Rom Drives, motherboards)
- Provided telephone-based support for in-house and store technical and operational issues for PCs and software
- Set-up new PCs, hardware and network systems for employees
- Use of Active Directory for unlocking accounts, resetting passwords and unexpiring passwords.
- Demonstrated office skills including filing, faxing, data entry, purchasing and billing
- XP/Vista/2000,Microsoft Office Suite, Adobe Acrobat, Infor FACTS, TrackIT, VNC, Remote Desktop, Landesk
Desktop Support Technician, Confidential, Santa Fe, NM (2002 - 2008)
- Responsible for the design, set up and administration of customized home PC, laptop, printer solutions for both wired and wireless networks
- Use of Active Directory for unlocking accounts, resetting passwords and unexpiring passwords.
- Troubleshot and repaired home PC network issues
- Provided start to finish customer service and support to clients
- Installed, upgraded and troubleshot software
- Daily ordering and status check of parts for work orders
- Responsible for the re-imaging of workstations as needed using Symantec Ghost
- Provided telephone-based customer support regarding technical and operational issues
- Wireless/wired routers, Windows XP/Vista/2000/NT/98, Macintosh OSX, Microsoft Office Suite, Adobe Products, Norton Antivirus
Skills and Qualification
- Dell Foundations 2007/2008 Portables and Desktops, Workstations 490/690, DSP Workstations Precision 390, Microsoft Office XP/2003/2007 (Word, PowerPoint, Excel, Outlook), Mac and PC Proficient, Microsoft RMS Point of Sale software, Active Directory, Footprints ticketing system, Windows XP/Vista/7/MAC OS X/Linux, Landesk, HEAT, DICOM, SCCM, Ghost, Blackberry Enterprise Server, Cisco Routers/Switches, Android, Iphone,HL7,Osirix,Centricity,Synergy, VNC