Technician/Help Desk Resume Mesa AZ - Hire IT People

Objective

I am an exceptionally proficient worker. I consider prosperity to be absolute efficiency and progress. I am a very highly motivated and goal oriented individual with years of knowledgeable experience. I will work meticulously to meet deadlines and meet quality consequential requirements for all tasks at hand. I am very hands on and work well individually as well as collectively. I believe that quality is a result of high intention, sincere effort, intelligent direction, and skillful execution.

Work Experience

Tier 1 IT Support, Confidential, Scottsdale, AZ (April 2010 - Present)

Answer IT support calls as a first point of contact for external and internal users. Perform initial remote troubleshooting of client systems, including hospitals and remote radiologists.
Support of Radiology Information System (RIS), Picture Archiving and Communication Systems (PACS) and dictation systems (Centricity, Osirix, IID, Dragon 9/10)
Monitor incident management system (IMS), phones and email support requests. Log all requests into the IMS with all relevant details.
Monitor current state of all key operations systems using automated tools. This includes, but is not limited to: data transmissions, network connectivity, workflow and other systems.
Perform desktop support tasks for internal users (application upgrades, user support for applications and systems).
Perform backup and restore operations as requested.
Escalate all unresolved requests efficiently and according to internal escalation guidelines. Ensure all requests are addressed in a timely manner.
Assist in any projects as requested by Team Leader or IT management. Document system configuration, processes and procedures as directed.
Follow-up on outstanding issues/requests left unresolved from the prior work shift. Participate as an integral part of the global IT Support organization.

Technician, Confidential, Scottsdale, AZ (June 2009 - Sept 2009)

Effectively assisted in troubleshooting for clients via phone and with help from the help desk
Setup routers as needed.
Executed setup of point of sale equipment for clients
Training of clients on all software and hardware including windows mobile based wireless handheld scanners

Technician, Confidential, Kenilworth, NJ (2005 - Jan 2009)

Managed and successfully implemented wireless network systems
Effectively assisted in troubleshooting for clients via phone and help desk
Repaired client PC hardware and software damages and issues
Executed delivery and setup of audio visual equipment for clientele
Specialized in system cleanups including virus and spyware removal along with ensuring all possible updates to the system were completed
Wireless/wired routers, Windows XP/Vista, Macintosh OS10, Microsoft Office Suite Norton Antivirus,

Store Support Technician/Help Desk, Confidential, Union, NJ (January 2008 - Jan 2009)

Installed, upgraded and troubleshot hardware issues (memory, hard drives, network cards, CD/DVD Rom Drives, motherboards)
Provided telephone-based support for in-house and store technical and operational issues for PCs and software
Set-up new PCs, hardware and network systems for employees
Use of Active Directory for unlocking accounts, resetting passwords and unexpiring passwords.
Demonstrated office skills including filing, faxing, data entry, purchasing and billing
XP/Vista/2000,Microsoft Office Suite, Adobe Acrobat, Infor FACTS, TrackIT, VNC, Remote Desktop, Landesk

Desktop Support Technician, Confidential, Santa Fe, NM (2002 - 2008)

Responsible for the design, set up and administration of customized home PC, laptop, printer solutions for both wired and wireless networks
Use of Active Directory for unlocking accounts, resetting passwords and unexpiring passwords.
Troubleshot and repaired home PC network issues
Provided start to finish customer service and support to clients
Installed, upgraded and troubleshot software
Daily ordering and status check of parts for work orders
Responsible for the re-imaging of workstations as needed using Symantec Ghost
Provided telephone-based customer support regarding technical and operational issues
Wireless/wired routers, Windows XP/Vista/2000/NT/98, Macintosh OSX, Microsoft Office Suite, Adobe Products, Norton Antivirus

Skills and Qualification

Dell Foundations 2007/2008 Portables and Desktops, Workstations 490/690, DSP Workstations Precision 390, Microsoft Office XP/2003/2007 (Word, PowerPoint, Excel, Outlook), Mac and PC Proficient, Microsoft RMS Point of Sale software, Active Directory, Footprints ticketing system, Windows XP/Vista/7/MAC OS X/Linux, Landesk, HEAT, DICOM, SCCM, Ghost, Blackberry Enterprise Server, Cisco Routers/Switches, Android, Iphone,HL7,Osirix,Centricity,Synergy, VNC

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Technician/help Desk Resume

Mesa, AZ

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