Tech support Advisor Resume

SUMMARY

Excellent communication and ability to communicate technical terminology at a level appropriate to the audience.
Strong work ethic and professional demeanor.
Over 6 years of customer service support experience with 1 of data entry along with 4 years of Technical Support experience.

PROFESSIONAL EXPERIENCE

Confidential

Tech support Advisor

Responsibilities:

Answering questions and/or diagnosing the depth of the customer’s inquiry and then determining the proper actions for resolving.
Responsible for escalating unresolved issues for proper resolution via in - house or on-site service.
Work with our Service Technicians and Installers, as well as third party contractors, to ensure that alarm signals are received properly
Effectively respond to incoming customer calls, alarm signals received throughout the shift.

Confidential

Patient Service Representative / Data Entry

Responsibilities:

Assisted patients with financial inquiries and other financial concerns.
Assisted with processing payment arrangements, payments and updating billing information with the insurance providers.
Updated patient records.

Confidential

Technical Support Representative

Responsibilities:

Assisted with in/out going calls in the call center environment.
Assisted Beaumont Hospital Employees with IT issues in a Citrix system environment.
Assisted with Troubleshooting laptops/desktops and software updates.
Assisted with Installation/uninstalled software.
Assisted dispatched with getting the field service technician to the clients' site for unsolved issues.
Assisted with documenting calls in the ticketing system (Remedy).
Received 50-70 calls per day.
Adhered to ACW (After call waiting) and response times set by management

Confidential

Technical Support Representative

Responsibilities:

Call center environment.
Assisted Apple customers with iOS devices and applications.
Assisted with troubleshooting, updates and installed programs and performed how- to training for customers.
Upsell Apple Care products and services.
Documented call using ticketing systems with knowledgeable in Active Directory.
Set appointments for service requests, etc.
Received/ handled over 100 calls per day.
Adhered to ACW (After call waiting) and response times set by management.